Ross Dress for Less — Local services in Honolulu

Worst customer service experience ever! I cannot believe I can literally walk into a retail store and have not one but two employees refuse to help me! And one wasn't even busy! I'm not someone to complain easily and in fact have only reviewed to give someone good credit for their service, however I am in the customer service industry and am in shock of the terrible service I received today by the cashier and another employee. I could never image treating a customer like they didn't matter! Especially to the point where they didn't even care about making the sale! I wanted to buy! I was trying to buy! They refused to help me, so I left without making the purchase and well....they were ok with that! As long as they didn't have to put any more effort into their job. Management should be aware of this and hopefully try and make some changes. Very...

Ross is NOT ALLOWED TO REACIALLY PROFILE anyone. But today while shopping my husband was accused of trying to steal because he wanted to pick the jacket off the floor that was already there. We were followed throughout the whole store the whole time we were there and security was called to stand out side until we checked out. We spent over $300. I worked at Ross before; I know how they work and what they are allowed to do that’s how I know I was being watched. We talked to the workers when they talked to us; we didn’t have any bags or back packs with us just my wallet and phone. So what they did was uncalled for. Just because (locals) my husband and brothers don’t dress up super nice (tank top and shorts) doesn’t mean we are going to steal; WE ARE ALL NOT THE SAME. NEVER...

I would give it 0 stars. The store opened at 8 I shopped for about 15 minutes and stood in line to make my purchase. I was the only one in line. When Christopher told me I needed to stand over near the cookies. I looked around and I was the only one in line. This Disturbed me he was very rude about it. While I was being checked out I guess one of his friends came through. Who stood right beside me where I was staying in the first time. He was in such a hurry to get through with me so that he can talk to his friend. He left the sensor on my items. I am writing this...