ZMANA Residential and Commercial Security Systems — Local services in Honolulu

Several years ago we had reached out to ZMANA for a quote. At the time we were just starting our business and we were on a budget so reluctantly went with another company even though Derek from ZMANA provided the BEST customer service and was the nicest guy and so knowledgable. He's the reason I reached back out to ZMANA when we moved to a larger facility and needed a new system. I remember that even after I told Derek we were going to go with another company that first time around, he still responded to my email and was so professional and understanding. I knew that when we were ready for a new system, I'd reach out because I was so impressed with the excellent customer service.

We had our security alarm system installed by ZMANA and we were so impressed with the amazing customer service. From the first consultation to the final installation, the team was professional, knowledgeable, and responsive to our needs. They took the time to assess my property thoroughly and recommend the best solutions to ensure our shop was fully protected. The installation process was smooth and efficient. We did have some issues with the clarity of our exterior cameras at night but that was not ZMANAs fault. There were multiple factors contributing to this and even though it was not their fault Kevin A. made it a point to do whatever he could to make it right and ultimately make sure we were happy. The system is easy to use, and provides us with great peace of mind.

What stood out most was the excellent customer service by Kevin A. He is the nicest guy ever and he genuinely wants to make sure their customers are happy. He is always available to answer my questions, and he made sure we were fully comfortable with the new system. I highly recommend ZMANA to anyone looking for a reliable, high-quality...

I never write reviews…like ever! For ZMANA though….I will! This is hands down the best security company I have ever encountered and I have been a home owner for 29 years . During the lockdown my daughter and I were alone in our home and we had a break in. I didn’t have the front door locked. Kevin from zmana came over and spent over two hours locating all the footage of the intruder. We were able to prosecute because of this. I was checked in on often after that by the company simply to see if I felt safe. They really go above and beyond in service. I am a single mom and I am horrible with technology. I at first was terrified of their system. Wel…...there is absolutely nothing for me to be intimidated by. Kevin, my ZMANA angel, will quickly come over and help me with any problem I have….yep….he will COME OVER! I have never experienced such service and professionalism in a security company. There was one time I thought a package had been stolen. I felt no issue or embarrassment in calling my provider Kevin to help me figure it out. He of corse found the issue and helped me. What I love most is that I never feel embarrassed when I make a silly mistake, like trip My alarm or forget my password. They give me such personal service that I don’t worry for my safety. I know they have my back! That is a HUGE deal as a single mom!!!. When they were installing everything I was extremely impressed by the professionalism and the fast completion of service and how discreet all the cameras are. It is a scary time in the world. I am prone to anxiety especially being alone with a child after a break in! I sincerely appreciate this company so very much. I feel safe and at peace when at home alone with my daughter and this is completely...

Needed assistance with our door lock and alarm app. I did what Kyle suggested by contacting Kwikset to factory reset the lock. Then Kyle needed to enter the lockset into the panel and app. He wasn’t available when I called but an appointment was set for after his 9:30am appointment. He showed up promptly after and contacted me. I opened up the home through the garage and was able to disarm the system. Kyle went in and he took less than 7 minutes then sent me instructions via text. The text was easy to read and understand. After following the directions and steps I was linked into the app and was able to operate the lockset from the app. I asked Kyle to test the code I just set up and it worked. Thank you. It’s great knowing that I can have piece of mind with this new home. I trust Zmana and Kyle and the staff at Zmana for making it simple to get the system up and running.

I appreciate Kyle and Zmana for being prompt, keeping to their word and for their professionalism in handling this situation from beginning to end.

If anyone one needs a security system, reach out to Zmana and ask for Kyle he will walk you through the process from beginning to...