Really impressed with the quality of service at this location. Three times now, they've been a huge help with the problems that have come up for us with a used car we recently purchased. First, they had the right battery in stock and when my husband and I realized we had to replace the battery. I visited another time while I happened to be on crutches, and they made the extra effort to be patient and kind with me and my child. Then yesterday, I returned again, alone; this time because one of the headlights was out. The store wasn't busy, and the male employee behind the cash register had compassion on me when he realized that I knew NOTHING about how to replace the bulb. He offered his assistance, and cheerfully helped me, not complaining at all about the hot day, or the hot engine melting the disposable gloves he was wearing. We will continue to return to this location and want the staff to know how much we...
Read moreI recently had the pleasure of visiting AutoZone in Houghton, Michigan for the third time in the last year and my experience was outstanding, largely thanks to the exceptional assistance provided by Adam R. Adam's extensive knowledge and willingness to help have been invaluable. Whether I needed help with our 2004 jet ski, 2018 Jeep Grand Cherokee or 2022 GMC Sierra Truck, Adam always had the answers. He seems to have an in-depth understanding of both marine and automotive mechanics, which is rare and incredibly helpful. Adam's approach to customer service is personalized and attentive. He takes the time to listen to concerns and doesn't rush through explanations. His friendly demeanor and patience make the whole experience pleasant, and it’s clear he genuinely cares about helping customers solve their problems. I highly recommend visiting this AutoZone and asking for Adam. He truly makes...
Read moreThis AutoZone employs probably the greatest man to ever come out of Houghton County. Vincent Nutini is a national treasure, whose immense wisdom and generosity is felt by anyone who comes into the establishment. This is a man who genuinely wants to help people anyway he can and will go the extra mile to get you what you need. If you were to make a graph of people I've met with how much of an impact you would expect them to have on my life versus how much of an impact they actually had Vincent would be a major outliar. In the time that I've spent inside of the Houghton Michigan AutoZone he not only earned my business, but also my respect and friendship. 10/10...
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