Bluemercury — Local services in Houston

I recently came to this store for the first time. Honestly, some of the worst customer service that I have seen. It was fine for the first, say, 2 seconds. I began browsing and one of the ladies working there immediately began pushing to 'assist' me in this experience. I politely refused but it seemed she could not care less. I felt a great deal of pressure and went along with it. After that, she asked about my skin type. And, as I answered, she interrupted me multiple times. By now, I already wanted to leave. Then she asked me what I wanted. But, oh dear, her tone. I felt as if she was talking down to me. It seemed as if, to her, that I was no more valuable than a lump of coal. She pointed out skin 'concerns' on my face that are caused by sheer sensitivity. I only wanted to address what I stated. Then she went and got 3 products that she didn't show me. And proceeded to put them in samples. That was kind, I would like to admit. But she never let me pay or see the products. I asked a couple of simple questions and, once again, her tone was rude. This was horrible. I don't plan...

Some of the most awful customer service people to ever exist. They are borderline hostile, barely lifting their heads from their phones and seeming so put out when a question is asked. On top of all that, the samples are so old and expired that they stink. If the samples are that gross, I can’t imagine how old the products are. It’s always shocking that almost every person I’ve encountered here is so rude and off-putting. I can only imagine it boils down to a management problem. I don’t think I’ve ever felt so uncomfortable repeatedly from people who are supposed to be in customer service. I hope corporate takes note of this review and the many others who have found themselves not wanting anything to do with their stores due to the behaviour of this staff. It is a shame that this “beauty” store is run with nothing but people who are so ugly on the inside. It’s really starting to...

Went to the one in the Village in Houston. It was empty on a Sunday. Two people working. There was two of us that needed assistance in finding NEW products for makeup. Only one assistant would help us and she was in a rush and grab, smear on the face, put products stacked up. All available chairs were cluttered with paper and mirrors. Very unprofessional. She applied makeup horribly by using smearing technique but the final straw was application of powder. She smeared that on as well and four tones to light and quickly said this is the right one. It looked like white wash. We told her that was the worst service and decided to go to Neiman Marcus (great decision). The clerk frantically said but what about the products I put out on the register for you. We said Goodbye. I do not...