H-E-B — Local services in Houston

As a former employee of HEB, I had entered my position at Shelf Edge with high hopes for a positive work experience. However, my time spent there under the management of Wanda proved to be anything but that. Despite my initial eagerness, it became clear to me after only a couple of weeks that I had to leave the job. Now, after 2.5 years, I write this review with a clear mind, yet still grappling with what had transpired in that work environment.

Upon starting at Shelf Edge, I discovered that nobody else was working there, and they were desperately in need of someone to fill the position. I was optimistic, hoping for a great experience, but things quickly soured when the only other employee working there quickly quit after I was hired. Shelf edge was clearly a failing department because of the management.

As time passed, Wanda's true colors as the manager of Shelf Edge became apparent. Her rude behavior towards everyone, including customers, was egregious and bullying, and I had never felt so anxious at a job in my entire life. Her unprofessional conduct was common knowledge, with everyone in the store having stories about her mistreatment of others.

I tried to be patient, but Wanda's treatment towards me was unbearable. Even worse, the store leader, Jay, was aware of her behavior but never seemed to address it. Instead, he shared personal information about Wanda's life as if it excused her behavior and made me feel uncomfortable. Additionally, he treated me with disrespect, refusing to listen to my concerns or make me feel heard. When I sought help from other higher-ups, Jay punished me for it and never provided any comfort or support. It seemed as though he was protective of Wanda, which only added to my frustration and feelings of hopelessness.

Eventually, I felt that I had no choice but to quit. It was the most miserable work experience of my life, and it was not the HEB experience I had hoped for. I was unable to give a proper two weeks' notice as I simply could not handle it anymore. Both Wanda and Jay's unprofessional attitudes still vex me to this day, and it is unfortunate that many people felt forced to quit due to Wanda's behavior. There were even rumors that Wanda and Jay were having an intimate relationship, and I believe that this situation needs to be addressed.

I made a concerted effort to transfer to a new department, and spoke with Jay to keep him informed of my intentions. It was rather surprising that he gave me the green light to move on, considering how difficult he had made things for me in the past. The Curbside manager was new to the store and was unaware of who Wanda was and how rude she was, so she couldn't even sympathize with my situation as other managers had.

As I was preparing for the interview, the Curbside manager asked for my name and proceeded to tell me that Jay had already deemed me ineligible for consideration. It dawned on me that Jay had misled me, and was actively trying to prevent my transfer in a bid to force me out of my position within the store.

Additionally, there was a particularly important surgical appointment that I had to attend, and Jay was well aware of it. Despite this, he chose to call me to his office and waste my time discussing trivialities, keeping me in his office until the exact time of my appointment. It remains unclear whether he did this deliberately, but it was clear that he had little regard for my obligations.

There are many more instances of mistreatment and disrespect that I endured, but I shall not go into all of them here. Suffice it to say that these examples illustrate the kind of unprofessional and degrading behavior that I was subjected to under Jay's and...

As a long time grocery shopper @ HEB over 13 years. I’ve never in my life experience what I encountered on 04/09/2024 around 1:30pm. I was on my lunch break, decided to make a few groceries at 10251 Kempwood Dr location. After making a few groceries, I went to the customer express self checkout. Of course the staff that’s monitoring the area gets a lot of cardio because any false move with bagging etc..,assistance is needed. Well on this particular day as I may describe her because I didn’t get her name. Young lady stood to be 5’5” tall about 130 lbs medium complected black Alfro American wore eyeglasses about 130lbs. As I was checking out I needed her assistance a couple times. Well the 3rd time she came she seemed to be bothered and irritated. She began to scan my items throwing them in the bag. After the 3rd attempt, I stopped her saying never mind I will do it. She then smacked her lips rolled her eyes and walked away. I did mention to her that she was being very rude and disrespectful. I then asked to speak with a manager. One of the assistant manager assisted me to the store manager, I explained to the store manager what happened, the store manager apologized and said she will deal with the young lady accordingly. I must say I deal with all kinds of people for over 30 years. I know it can be challenging, but to keep proper work etiquette is key. This HEB staff worker needs to revisit customer service etiquette, and to know that character...

OMG! Where do I start? So, first off. The entire produce section was absolutely terrible. They had 1 in 20 ratio of good produce that didn't appear to be wilted or borderline slimy. I proceeded to look for other vegan and vegetarian items throughout the store and let me tell you this place is a complete food desert. The Impossible Burger options they had were appearing to be completely freezer burnt. I search for a few real meat items where the packaging had blood and liquid accumulation as if it has been sitting outside of the refrigerator for several hours. I quickly gathered myself and a few items in my basket and proceeded to check out. After ringing up I asked a young gentleman where the restroom was he mentioned that the restroom was under construction and I would have to go use the porta potty. I replied, "please I would like to wash my hands I have come in contact with raw meat where do you wash your hands?" This guy actually had the nerve to tell me in the porta potty. Okay Google. I told this guy that there's no running water in a porta potty do you mean to tell me the lady in the sushi department and the butcher in the meat department uses the restroom at the Porta-Potty in washes their hands in there? Crickets.... Never mind young man who can help me get a refund with my entire transaction? Crickets.... I'm done!!!! I thought HEB had standards... Standards...