Planet Fitness — Local services in Houston

• UPDATE: 08/09/2018

This establishment has improved dramatically! The staff is very supportive and attentive to your needs. They are always cleaning the equipment, the shower areas are clean, and the tanning beds are sanitized. You are greeted with a smile. The staff does not micro manage the members under any circumstances. My wife and I feel comfortable there. We've decided to keep our membership with this business. I am giving them a four star rating for improved efforts. Keep up the good work!! My wife and I visit this establishment often. Our last visit was on 06/10/18. I decided to use the stand-up tanning bed for the first time. I asked the person at the front desk if it was "sanitized" She said it was. When I entered the tanning booth, I immediately noticed body grease and hair on the side panels. It was totally disgusting. I only used it for a few minutes, got dressed, and spoke with manager. I asked her if the tanning booth was sanitized, and she replied it was. I took her to the tanning both and showed her what I found. She said she would have it cleaned.

I asked her how come they don't place the "sanitized" plaque on the floor of the tanning booth, and she said they only put it on the horizontal bed which is not true, because I have not seen the plaque for quite some time. It is apparent this manager is not keeping tabs on the employee's responsibilities.

My wife is not a member of this facility as of yet, and I am seriously considering cancelling my membership there based on health concerns. You can easily catch a disease there, and it is not safe to tan there. Keep in mind, I have noticed since management has changed, there has been a decline on the maintenance of the equipment including the tanning booths. The club used to provide eye shields, and always placed the "sanitized" plaque on the horizontal bed. I recommend that a sanitized plaque be placed on the floor board of the stand-up tanning booth as well.

I am upset with this facility with the way it is being managed. The people who worked there were very nice and accommodating, but have since then left to other jobs. I hope there would be changes to the above soon, for I enjoy using the tanning booths. For now, I will not recommend my wife to join this facility until I can clearly see changes with the above referenced matter.

On a side note, the rolled paper towels are no longer being used, and the containers with the disinfectant spray are no longer in the center of the gym which was very convenient....

Horrible club with terrible customer service. Equipment always broken as are most water machines. After moving away, the club would not let me cancel my membership via phone or email so I had to wait weeks to come back in town and cancel - not surprising, they charged me my annual fee two days before coming back in town and refused to refund it because it’s not possible. Complete scam by planet fitness who loved to pretend to be about the customer. Avoid this gym and planet fitness in general

ADDING NOTE AFTER RESPONSE FROM OWNER BELOW: Note the response from the owner and the lack of awareness of the issue above. They require a "signature" for cancellation, but for someone who has moved, how is that possible? You can see they then say "certified mail"... all while they are charging me an annual fee during the time period that this all happens in. It's horrible business practice and borderline fraudulent to make someone go through this massive process to cancel a membership, and any business or company with any sort of ethics would get an email seeing someone is trying to cancel and not charge the an annual fee for a gym they aren't going to use and that they claim is non-refundable. The owners response tells you all you need to know about how this gym treats customers - They want to make your life as difficult as they can if you want to cancel and will try and charge you a fee during the process to make a few extra bucks. Like I said, avoid at all costs - Also, you'll note they tell me to reach out to the home clubs manager which I did, twice. Not only did he mock me on the phone, but he specifically stated that they wont refund the annual fee (which would be pretty simple) and that they've never done it. So they are fine charging me an annual fee starting March 5th for a year I won't use. ...

I was generally fine with the gym as a whole, but this branch has lost my confidence due to its outdated cancellation policy. Requiring members to cancel their memberships in person because it's "company policy" feels inconsistent and unnecessarily inconvenient.

It’s frustrating that the gym accepts electronic signatures to sign up but insists on pen-and-paper for cancellations. This inconsistency lacks logic and fairness. Policies like these seem designed to make cancellations harder, possibly to dissuade members from leaving — I plan to update this post if true.

From a business perspective, I understand the desire to retain members, but this approach is counterproductive. Instead of hiding behind an incoherent policy, find better ways to encourage loyalty. Modernize the process to allow for electronic cancellations and make the experience seamless for your members.

2/21/25 - Follow-Up At the time of this update the owner has given their response, and I've reviewed. Two follow-up points: The cancellation process was no more than giving verbal confirmation I wanted to end my membership, then signing an electronic document at the location. Again, this process only served as a barrier to exit. If I signed an electronic document to cancel my membership, then why was it necessary to be at the location in person? They asked me only once if I would consider renewing. To the owner response: when I first called the location to cancel my membership the staff at this location expressly prohibited online cancelations and never mentioned the possibility of a mail-in cancellation.

In all fairness, I have nothing against the facility's equipment or cleanliness, however, this recent experience has marred what would otherwise be a...