Kroger — Local services in Houston

The WORST self checkout associate/customer cashier service manager & customer service associate experience!!! Self checkout at night 10/24 at 9-10pm & 10/25 around 12-1pm at the customer service desk. Where do I even start…I went in with my mom last night & bought a couple of items, I head to the self checkout area bc there appeared to be nothing else open. Didn’t see any associate monitoring the area just security standing there watching. I had a few issues with 2-3 items not giving me the “digital coupon discount” on top of my alt ph # Kroger card I input already. It starts to get crowded now & not only do I need help but others around me also, I raised my hand bc I couldn’t see any associate, she was on the other side apparently & when my mom asked for help near the security guy the Hispanic girl, rudely says in a tone “I’m helping a customer!!!” My mom looked at her like we’re ALL customers what’s with the attitude. The security was like they’re all staring at me for help. That’s why. I’m patiently waiting for her to assist me I’m not rude I just ask her why the prices weren’t coming off on discount & she had a rude demeanor like irritated when I told her I didn’t want them, to take them off please. She quickly inputed her codes on the screen & grabs the items aggressively to give to an associate to put back. She then says you have to download the app to get the discount” & walks away. How rude!! I found out you in fact don’t have to dl the Kroger app you can just log in on the site & clip them that way also. She never mentioned that. I go home to see I had bought 2 cereals not for the 1.49 ad discount, so I came in today hoping for a better experience at customer service, I was WRONG!!! I wait behind 1 woman patiently, & explain to the young heavy set African American female with a septum nose piecing in a calm manner that I would like to return/rebuy the cereals for a price Adjustment since I didn’t know/use the digital coupon clipping last night in addition to the Kroger card. She looks mad like irritated already, I gave her my receipt, she scans it and starts the return then stops abruptly to open a door and talk to another associate apparently this was a supervisor small petite African American female, then she comes back to me, and says rudely is this all ? Or you want to return? I ask her to hold on bc I was inputting my alt ID and clipped the coupons on my ph, she acted impatient and says it wasn’t coming off. I told her it should and it did finally for 1.49/each. I tell her I want to add on the Kroger apple cider and pay the difference she said I now owe 1.99, I ask her and say how? Because my refund was $2. And it’s on digital sale for 1.99. She looks irritated and tying to rush me off, she tells her supervisor who was rude too!!!! She says it’s 3.99 can you give me your phone to show me?? And as I’m scrolling to show her, she acts all impatient & tells the customer service associate just give it to her, how much was it ? Go ahead”. She acted like she had to give her attention to a more “important” customer & had an attitude. The customer service female quickly does it & puts a penny down as my refund on the counter!!! & my refund receipt, like I’m done with you, leave. She’s ignorant bc I didn’t even pay with cash!!! This was HORRIBLE service all around not only last night but this afternoon!!! I’ve worked a cashier role at heb many moons ago & Other retail customer service at high end stores/chains & I have NEVER EVER IN A MILLION YEARS, treated customers this poorly & rudely!!! I don’t care if you’re not happy with your job or having a bad day for whatever reason you treat customers with respect and dignity. Not like we’re the problem because y’all don’t know your weekly sales or ads & blame the customer for wanting what Kroger is advertising. I’ve moved downtown not long ago and this is very disappointing. If you don’t like your job you shouldn’t be there. I will not be coming back for this treatment it’s unacceptable. Stop being lazy and help your customers. If I could give zero...

Bad enough there is only one register open at night besides self checkout, but the worst security is standing at the register having long drawn out conversations with customers slowing down the only cashier. Today was the worst. No management is around while the "security guard" is interfering with your ONLY cashier! Get it together Kroger! ON 9/5/22 @ 8:30pm I went to register 15 at the kroger on 1440 Studemont St, Houston, TX 77007. The cashier and security guard we carrying on a long drawn out conversation with 2 customers in front of me. I didn't say anything while the customer was there because it was not their fault that the cahier and security guard were talking. here's my issue, the cashier would scan, stop and talk. this register was the ONLY one open minus the self check outs. But I had too much stuff to go through the self checkout. yes the customers also had lots if items but the issue is the conversations were slowing down the cashier. I heard the cashier ask the customers ( a husband and wife) if they had kids. they said no and she ( the cashier said- I have 3 kids , you shouldn't have kids. the conversation was so long and inappropriate. they even started talking about strippers. and the male customer says " oh we know what she ( the cashier) will be doing later" and the security guard said " you have to do what you have to do" This conversation slowed down the transaction so much that I looked back and there were 3 other customers waiting in line. The cashier never looked our way, never tried to hurry up. she purposely went slow . Here is the real issue: when I FINALLY was able to get checked out, the cashier seemed annoyed that I actually waiting to get checked out . I asked the security guard if he was the security guard there and he started to argue with me saying he was doing his job. I told him that I hope nothing bad is happening in the other side of the store while he's standing here at the register slowing down the cashier while having these long drawn out conversations. he actually told me I wasn't allowed to come back to the store. He told me " God bless you I don't want to here anything from you anymore. i did ask for a manager and when the manager came over they ignored the situation and went straight to the register to help with the long line. this security guard is NOT doing a good job at securing the entire store! instead of chatting with the customers and slowing down the...

Where do I start… I been coming here for years even twice a week never in my life would imagine been treated like a criminal or crazy women this “manager” never seen her face and hope I would never have too ever again she is rude, unprofessional and make herself the victim and I hope if Kroger care about the customers watch the cameras and see how she acted. I question her about a product on sale she keeps saying this is the price I’m like but in the box say other wise so I took the box so I can scan the price she start acting crazy saying give me the box I was like 🙄 and then I took the yellow sticker where the price was hoooo she wasn’t having it she called security in front of my two kids 1 and 7 treat me like I was crazy and saying go head and pay the discount price ( when the price she told me was wrong I put pictures because this is insane she made me feel like I was crazy when she was in the wrong )😧 when I look at her and told her you going to do that In front of my kids this lady has a problem fighting for a less than 10 dollar toy she won’t even let me explain to her the price in the box say this and you saying this she was furious and when I ask to speak with a manager or higher manager she goes IM THE STORE MANAGER like ok wow but she told the security the I was screaming at her and I over heard her when I was walking away and I said excuse me I didn’t scream at you and she goes I AM NOT SPEAKING TO YOU! She made my kids feel uncomfortable my son 7 said I’m scared I wanna leave this store the security was watching us like we were criminals so uncomfortable and yes I pay for the toys because that’s something my son wanted but thank you for making our experience a HELL this lady needs proper training because families go here we spend hundreds of dollars we don’t even mind to pack our own groceries but this beyond rudeness she thinks because she is a “manager” has the power of talking to someone the way she did in front of my kids acting like a crazy women! if she hates that job find something else or know your place! Just be aware specially if you have kids going to this store you might get security call for questioning a price……very sad and...