Mi Tienda — Local services in Houston

I am extremely disappointed in Mi Tienda. Not just the first time but for the second time. The first time I shopped at the store I spent $300 on groceries. The way that you guys have the bakery separate from the grocery is a cause for concern. In large corporations like Walmart and Kroger they made it not only convenient but ethical for a consumer. Customers do not want to pay twice. I shouldn’t have to pay at the bakery then pay for my groceries separate. That's not logical. It would be like going to McDonald’s and having to purchase once for food and another for beverages. Just doesn't make sense. Anyways as I finished shopping with my husband I exited the grocery and then entered the bakery side. Upon walking into that area a Hispanic Manager immediately stared me down and I already knew what he was thinking so I pushed my cart in 100% visible location where the manager could see. My husband shopped for the bread and paid AGAIN!!!! As soon as we went to walk out he locked my wheels as if I was a thief but remember I just spent $300. I was so angry and disappointed that humans treat other humans like scum over race. I told my husband I would never go back even though I literally live 1 street over. Today which has been months since my first visit I decided to give it a second shot. This time for a Western Union transaction. I waited for about 10 minutes in line only to be told to fill out a paper which is not required by any Western Union this is just Mi Tiendas process. Alondra B told me to move so she could service the woman behind me. Now let's get this straight. Is that proper customer service to require me to stand in line then be forced to fill out a “form” that isn't even required by WesternUnion and then service someone who was after me? When did that become a factor in customer service. I was frustrated but didn’t say anything. I had the form to Alondra B and she tells me that the MTCN number has nothing under it. I ask her what I have a picture from my husband on the receipt. She tells me to move so I can call my husband. I asked for what and she rebuttals I don't know what for. So I ask her what number do you need and I ask to see the “ form” that I filled out. I asked “which number?” What happened is she was looking at my phone number which was printed in the mobile number section instead of using the MTCN number. She never once apologized for her making the mistake. I asked why she had an attitude and she said she didn’t. I asked for my information back the I was required to fill out and she said “No, it’s our managements request to keep them”. I spoke with the manager on duty who also lacked customer service skills. So there are a few issues here I’d like be looked at. First, why does Mi Tienda only hire or if any hires only Hispanic people. Isn't there a requirement to hire all backgrounds? Second, what happened to customer service? First come, first serve. Third, why is it ok for people who are not Hispanic to be treated poorly? And lastly, why is it ok for Mi Tienda to take my name, email, physical address, and phone number, and keep it? Please explain. The last two experiences I felt were racially charged and I feel horrible. It’s even worse when you’re children are half Mexican and you still get racism. I’d also like to add that I know for sure racism is going on because the Security company you employee I use to be associated with and know the “types” of people that management called in on.... guess what they are mostly black or another race. I will continue to push this and possibly contacting others regarding...

am writing to express my extreme disappointment and frustration regarding an incident that occurred at your store involving one of your employees in the sushi department. Today, while shopping at the store, I was accused of stealing sushi by one of your employees despite informing him that I had put it back. Instead of acknowledging my statement, he proceeded to interrogate me, questioning where I had supposedly put it and even suggested reviewing security footage. This humiliating ordeal unfolded in front of other customers, leaving me feeling embarrassed and belittled. When I requested assistance from the manager, Petra, she not only failed to address the situation appropriately but also treated me with disdain, insinuating that I was causing a disturbance. I was shocked and dismayed by her dismissive attitude, especially considering my long-standing patronage of over 8 years. The employee's behavior was not only unjust but also discriminatory, as he singled me out and made baseless accusations, making me feel like a criminal. This experience has left me feeling traumatized and deeply upset. I have never been treated with such disrespect and hostility in my entire life. Although I appreciate the assistance of the General Manager, Laurence, who showed empathy and provided some comfort during this distressing time, the emotional damage has already been done. Despite her efforts, I cannot overlook the mistreatment I endured at the hands of your staff. I hope measures will be taken to ensure that such incidents are not repeated in the future, including sensitivity training for all staff members. Regrettably, due to this unacceptable experience, I have decided to take my business elsewhere and will no longer be shopping at Mi Tienda. I hope that by bringing this matter to your attention, you will take the necessary steps to address it and prevent similar occurrences...

This store is great, and if you are from South America, Central America, or Mexico, you should be able to find the brands you trust and use. However, if you prefer North American brands and products, the selection is small. I went here for convenience instead of my normal HEB because I was running an errand on this side of town. It was an awesome experience, but I didn't really get what I wanted, and I didn't notice any of those ubiquitous yellow coupons offering buy 'this', get 'this'; nor did I see any 'meal deals'. I do recommend going here for the experience though. We ate a yummy and inexpensive lunch, made fresh right in front of us. There is a large selection of baked goods, and my 2 young kids had stars in their eyes trying to decide on just one cookie. There is a fresh tortilla station, where you can buy any of a dozen different fresh Masa mixes; a cheese station, with a wall of delectable Hispanic cheeses; a bakery, a refresqueria, and a churro stand. There are food stalls outside as well, but it was a cold and rainy day and they were closed. I was hoping for a hot cocoa or a cafe de olla, but I didn't find anything hot to drink. Inside, I checked out a sports wear shop selling soccer gear, an electronics store, and a jewelry store, among others. The entire store is highly decorated with piñatas, banners, flags, and birthday balloons filling the ceiling. It was packed with people getting groceries, grabbing a quick lunch, and paying their bills. The parking lot was bonkers, but you just have to pay close attention, bc they don't drive like the grandmas in River oaks. We enjoyed our experience and will...