Omaha Steaks — Local services in Houston

We ordered over $150 of Omaha Steaks items for a business dinner at our home. It took 4 phone calls, each time rude customer service representatives reading from a script advised that reorders were in process. We were simply advised that there was a technical issue and the first order would be reordered. We ended up with a catering service as our back up plan and when the Omaha 2nd order arrived after our event the dry ice had melted, therefore not risking food poisoning we discarded the chicken breasts and the seasoned roast beef. My husband and I expressed our dissatisfaction to our co-workers and friends. It would have been slightly comforting if a representative from Omaha had contacted us by email or simply a phone call noting the numerous phone calls we had made waiting on our order and at least apologizing for the 3-4 wait period then we would say this was a one-time error, however no acknowledgment from Omaha and I imagine they feel that we will be ordering again our usual over $100 orders. Groceries, meats are all expensive and with Omaha Steaks being over priced why not give "quality" customer service. We will now try local small-business meat franchises with attentiveness to giving their customers the best money can buy. Shoppers be aware when ordering online, those email alerts are not for real!

Omaha responded to my complaint above and states for me to send them an email. Now, that is strange when there is not an email address. So where exactly is their email address? It is not found on their website or any other links.

• IMPORTANT UPDATE, PLEASE NOTE My husband and I are serious procrastinators and we deeply apologize. Omaha representative contacted me by phone and email the following day after my above review posted. Overwhelm with working I was unable to answer the incoming call therefore Omaha rep "Samantha" left a genuine apology message and a refund was applied to my credit card immediately! My husband is saying let's try Omaha again, in his joking manner he adds "it wasn't the meat at fault, it was the delivery!" So we will definitely be ordering before the Thanksgiving holiday full-house family and friends festive eating events (event is intentionally plural.) Looking forward to the huge chicken breasts, seasoned roasts and we cannot leave out the delicious lobsters also. Thank you Samantha & Omaha! Customer...

Always outstanding meat! I've been ordering on and off for about 15 years now. I usually order steaks and burgers. Being retired military and then full-time RVing for 4 years, I've had the product delivered all over the US. I have settled in an area that is very hot and humid and is considered a food desert. I have NEVER had my product unthawed or dry ice totally melted. All the beef and pork products are always excellent, chicken is ok and too small for the price point but the stuffed products are good, twice baked and scalloped potatoes are very tasty, apple tartlets are dangerous cause I can't eat just one. I do not eat fish so I have no clue on taste. I have tried the ready meals like shepherd's pie, stroganoff and others. I think Omaha should stick to meats...these items were ok but not exciting for the price you pay. The products are pricy but for the meat quality I will spend it. My favorite items are the ribs, steaks, burgers, pork chops and loin and of course the apple tartlets. I've never had any issues with service or products. Since covid, I have noticed shipping delays but that is not Omaha's fault. I will say that I had one package delivered in the heat of the day and was sitting in full sun for 4 hours. My product did not thaw. The box is clearly marked perishable but if you have stupid delivery people who can't read boxes or where to place boxes then that is not Omaha's issue. I have tried other companies but continue to return to...

I have been using Omaha Steaks for about 10 years. All purchases did not disappoint.. until now.. Today I called to place an order of several packages... when ready to check out and requested the Free gift they offered on orders over $79... and also a "Holiday Gift" coupon they had sent me to use, again on an order over $79... and "Free Shipping" coupon (on orders over $79). .... well they wouldn't let me use any of them because none of the over $300 total order had an individual package $ amt.. over $79.. and they were from different current mailings.. all three of the mailings were received after December 1st.. I was very disappointed.. and frustrated .. why do they give you incentives to purchase and then don't honor them.. I did not order anything and will not order from them in the future... very...