Williams-Sonoma — Local services in Houston

Beware of store manager, John who makes false offers and lies to customers. Last Sunday I was interested in buying a Breville espresso machine but unfortunately the store didn't have it, and we were given the option to order it online. Since this was an expensive item I wanted to see it and get a demo before purchasing it. The store manager, John, suggested that we went to a competitor's store nearby to see it, and if we came back and ordered it from this Williams Sonoma store he would give us an additional 10% discount on whatever price they sold it for. This sounded like a pretty good deal, so we went to see the machine at the other store and really liked it (and they sold it for the same price...) However, when we came back to Williams Sonoma to buy it and asked for the discount he refused to honor it, claiming that the Williams Sonoma price was already on sale, which was absolutely not true since this was exactly the same price offered on many other stores. At the end he refused to give us the discount and of course I didn't buy it from them. I complained to Williams Sonoma customer service and they agreed to honor the discount, however they made up another excuse later, saying that couldn't offer discounts on Breville items! These people are a...

I placed an order with Williams-Sonoma in May for a Breville Barista espresso machine (white color), and it’s now the end of July — and I still don’t have my item. My shipment has been postponed multiple times, and every time I reach out, I get a vague new date with no explanation. The most recent promise is August 29, but after months of delays, I’ve lost all trust.

What’s worse is they took full payment immediately, even though they clearly had no stock. If the item isn’t available, why is it still being sold on the website?

I have asked them repeatedly to send the machine from any available inventory (even from showroom or warehouse stock) — and still, no resolution.

This has been one of the worst shopping experiences I’ve ever had, and the lack of communication and accountability is shocking for a company of this size. I’ve already contacted their corporate office and will be filing a complaint with the Better Business Bureau (BBB).

I do not recommend ordering anything from Williams-Sonoma if you expect timely delivery or...

I purchased a Jura S8 coffee machine from this location for $3,299.95, trusting the 30-day return policy clearly stated on the receipt. After just one use, I discovered the milk frother was not heating milk properly, even after adjusting all settings. Whether it was a defective unit or a limitation of the machine, I was shocked that such an expensive super-automatic espresso maker couldn’t even make a hot cappuccino.

I returned just two days later to request a refund and was flatly denied because the item had been “opened.” That is absolutely absurd. How are customers supposed to know a machine works without trying it? The product didn’t perform as expected, yet Williams Sonoma refused to stand by their policy or assist in-store.

Thankfully, I’ve since reached out to their corporate customer service team, who has been far more professional and helpful. The retail experience here was completely unacceptable. If you’re considering buying an appliance from this store, be extremely cautious. Once you open the box, your money may be...