PANDORA Jewelry — Local services in Houston

honestly regret coming here I should’ve gone somewhere else.

First) they didn’t greet me / welcome me I like to be welcome whenever I go to a store it’s just me. Second) i was already looking at some of the items and this woman talked from across the little area there in me thinking she was talking to me since she was next to me she was talking to the other people that were next to me so she sorta talk out loud she wasn’t even near them I didn’t like that at all. You should always come close to your customer not talk out loud form the other side. Third) after 15 mins of looking and waiting to assist me I finally got someone but ugh they kept YAWNING IN MY FACE the whole time we had a conversation a yawn would always come out and it’s so annoying. I was catching yawn every 1-3minutes not even the worst part I told the guy how this was going to be my first Pandora charm bracelet so I wanted info I wanted help he told me which ones I wanted to look at and he took them out he didn’t even teach me on how to put it on (some are more complicated than they look) he showed no enthusiasm while I was there shopping he just kept yawning. 4) I wanted a charm for my new bracelet it’s so weird how pandora is I’m sorry I’m a James avery girl so it was new to me everything was and I’m someone I like to look at the charm before I purchase it well I showed him I love charms that are heart shape anything that has to do with heart & he took out a box but he put inside a glass container for me to look at I don’t know if that they’re policy but I didn’t like that. I like to look and feel James avery will let you do that before you purchase. 5) I choose my charm and I saw the cutest heart earrings! Which in James Avery they sell for $110 here they were $50 what a great deal so I bought let me tell you the nerve of this guy I saw the price and I wanted it he goes just to let you know that’s $50 like ? I saw the price already? I’m aware of it that’s why I’m choosing it. Just for me to take it home and they get bent easily.

Other than horrible experience don’t come here. Find yourself a better place with...

Recently I’ve went into the store, and was appalled by the racist experience I had. I’m an African American women, and the manager was extremely dismissive and rude to me. I’ve even called today to express my concerns about the experience that I had in store and she was still very dismissive, telling me I’m making things worse for another African American, who actually works there. She felt as if i was coming to her defense to speak up for the worker, when that was not the case. I’m speaking up for the simply fact that she makes it easy for everyone to co-exist in the same room together, except this black woman, who did an amazing job helping me. What was even crazier was the advisor that I spoke with would not transfer me to a manager unless i told her my name because she assumed that i was the worker mentioned. After a short conversation, from someone who has been in management and leadership roles prior, this manager at pandora proceeeds to hang up in my face and then decline all calls. How professional is that? Not once did i cuss at her, not once did i disrespect her, but ofcourse when you speak about people being treated unfairly and it has something to due with race they’ll never speak about it. I do just want to emphasize which all calls are recorded that she indeed said that I am making it worse for the current worker. This worker is a friend of a friend that i was referred to. I was simply up there to get some jewelry for my mom when she calls me told me she was sent home after shortly arriving. I was a witness to her going in and asking for HR’s number and this manager continuously dismissed her told her to get out and stop coming back ( which she has every right because she still works there, nor was she causing any issues she was talking to her manager who put in place to help not hurt her ). If i could rate 0 stars i would, and the galleria location would never and has never gave me any issue even remotely...

I absolutely love Pandora and USUALLY I frequent the Galleria location. But I was in the area with a friend and my infant and decided to step into this location. We waited outside in the little area where you have to stand and wait because there were so many people inside. Once they cleared the store and a bunch of customers left, the young lady with the dark long hair I am assuming was the manager moved the little barrier they had there and motioned for us to go to the next available salesclerk. We go over and I notice the Salesclerk walk away from the counter we were just told to go to. I thought i was maybe overthinking and thought nothing of it. Once the manager grabbed the salesclerk's attention, who's name tag said BRENDA, Brenda nodded her head and continued to ignore us and wait for the next family to come in. The manager had to physically walk over to Brenda, whisper something in her ear about us waiting and Brenda came over. But by then I was already over the situation, felt insulted and found it very rude. So, once she finally came over and asked how she could help us. I politely informed her I would talk my business elsewhere and walked away. perhaps maybe if Ms. Brenda has a problem with helping certain customers, maybe she needs another place to work or simply maybe this customer's money is no good here. I am not sure. But I do know I had already decided what i was coming in for and was ready to purchase my jewelry. But I would like not to assume it was because my friend and i are of African American descent and the family behind us that she was so eager to help was not, but that may have played a factor, Maybe Brenda had dealt with rude customers that happen to look like me and my friend. But it was rude, and I don't see myself visiting this location again. I also plan to go up higher than this google review and will continue to write further because that was completely...