Plush Nails Studio — Local services in Houston

First of all, free parking may be challenging to find since the shop is in Rice Village. I lucked out and found side street parking just as someone else was leaving. I made a lunchtime weekday appt the day before, so the ladies were already expecting me when I walked in for a regular mani-pedi. I immediately noticed there are only 6 pedi chairs, which may have been intentional for good luck, so it's a small shop but clean and cute. My only criticism is the pedi chair, hence the 4 stars instead of 5. The chair itself is unique that it's not a typical adjustable massage chair, but rather a mini leather seat. Still comfortable, but not the standard. So because I have shorter legs, the chair literally had to be pushed forward towards the foot tub. And since the chair sits so low to the ground on the raised platform, standing up took a little more effort than if my legs were bent at a typical 90 degree angle. As for the color selection process of a standard pedi, I appreciated not having to rummage through dozens of nail polish bottles sitting on the shelf. I got to choose my color from the plastic nail samples on a key ring as if I were getting gel or shellac, so that was convenient. I did like how real citrus and cucumber slices were used for the pedi. I was offered a complimentary beverage, service was friendly and I was satisfied with both mani and pedi. As my nails were getting done, I noticed several 'regulars' walk in and the techs immediately recognized them which speaks to their loyal customer base. I would...

Owner allegedly has had an issue with me going back and forth with rescheduling for the year and a half I was a customer, yet never bothered to express this until she passive aggressively did not respond to my messages for an appointment. She also posted our private conversations on Yelp and made a fake profile to vote “funny” on my negative reviews of her business and my other reviews. When I told her how unprofessional that was, she said “Don’t tell me what to do. I know what to do.” Do not appreciate passive aggressive people who treat others poorly and give poor service just to make a point.

To the owner: How easy would it have been for you to respond to my message in a timely manner and say “I am sorry, but we can’t keep rescheduling your dates. I can make room for you on this day, but moving forward can you please make it a point to keep your appointments?” No, she decided to try to make a point, which ended up backfiring because you not only lost a customer, you also lowered your ratings. But hey, keep your pride when you go out of business! I also suffer from migraines, which was the reason for my rescheduling and explicitly told you that. Thanks for the empathy!

And if you don’t like rescheduling, then put a cancellation policy in place. Pretty simple.

Update: The five star review from Jessica Bateman on here was created a few hours after I posted this review. I am ninety nine percent sure this is a fake...

I visited this nail salon for the first time on 4/8/22 needless to say I will not be returning. My pedicure was ok. Let me start from the beginning. As expensive as this place is, it should look nicer and I should have been offered refreshments when I arrived, I wasn’t. During my pedicure the nail tech cut into my cuticle too deep and nicked me to the point where I bled. It happens sometimes I understand, but she didn’t even apologize. She just looked up at me and asked if I wanted her to cut it anyway. I told her ok but to be careful. I guess during the rest of the pedicure she forgot that she cut me and kept rubbing that toe with the towel. I had to keep flinching to let her know to chill out with that. A woman who was sitting next to me was on the phone cursing. She kept saying the curse word “shit” and no one in the shop corrected her. Yes we are all grown but I don’t want to hear that. Anyway I won’t return. Later I got a survey sent to my phone and as soon as I hit send I got an automated notification saying “ Plush Nails studio: Thanks for taking the time to leave a review. I am so sorry to hear that you had a bad experience. I am the manager of the store. If you'd like to discuss this further, please contact me at the store's phone number. Thank you.” Well I responded by saying that I shouldn’t have to tell you how to be professional.

The takeaway is, this place is to expensive for...