TNT Shirts — Local services in Houston

Simply the Best!

I originally took my embroidery project to another company, but they gave me the runaround—especially frustrating with a deadline fast approaching. That’s when I turned to Google and found TNT, conveniently located just down the street.

It all started with a simple phone call. I spoke to Lauren, and even though she was clearly busy, she took the time to answer all my questions with patience and professionalism. I brought my design to her, and from that point on, the experience was seamless.

Lauren quickly provided a clear price quote and followed up with a design markup. The communication throughout was excellent—I never had to wait days for a response. Despite TNT working with major clients like the Houston Astros and the University of Houston, Lauren treated my order with the same importance. Her attention to detail and expert guidance gave me confidence in the final product.

What stood out even more was the teamwork. When I went to pick up my order and Lauren wasn’t available, Graham stepped in effortlessly. He delivered the same exceptional service and ensured everything was perfect.

TNT isn’t just a great embroidery shop—it’s a top-tier operation. Hands down, this has to be the best in Texas, and I’d proudly put them up against any company...

Would like to leave 0 stars. I spoke with Ashley on the phone about what I wanted. Although it was a very small order, that does not justify being ignored. The call followed up with me emailing designs and willingness to pay for a rush order. After I had to remind her to send the mock design, she never got back to me. I even called but she was “unavailable” so I left a message with the gentleman who answered (along with follow up email). If she didn’t want to submit the order, just say so. If the order was too minor or insignificant in her eyes, pass it on to someone else. Regardless of the situation, the deadline I needed the items for came and went while she ignored me. Great way to show customer service.

update Ashley and Zach apologized for the error and worked diligently to rectify the problem. I was able to obtain my order and it came out perfect. Thank you for taking the time to care, apologize, and...

Both locations, bad customer service. The 1st location on 1145 w 19th st the guy who answered the phone tried to argue with me on why I want dtg print instead of screen print. Are you serious sir! The second location you walk in the workers see you standing by the door and just look at you is anybody going to greet me or ask what is it that I need?! Then I finally get Ashley’s help. I go in a week prior and ask for one t shirt to be dtg printed I was told it would take a week and Ashley would email me the mock up. I wait a week and nothing, I call and call Ashley’s phone number she gave me no answer two days straight. I finally call the shops number Ashley answers the phone and specifically tells me she is sorry and she will send over the mock up right now. I wait 3 hours still nothing. Call the shop again and again no answer. I would not recommend this...