Natalie Barry - State Farm Insurance Agent — Local services in Houston

I recently switched insurance providers after a representative named Steven called me from Natalie’s State Farm office. He informed me that State Farm had lowered their rates and could save me money by switching. He reviewed my current Progressive coverages and assured me that the new State Farm would provide me with the same coverages and still lower my premium. Indeed, my premium was reduced, but to my surprise one of the reasons my premium was less, was due to the fact that Steven had left out collision coverage on of my vehicles not sure how that’s possible since you just cant provide comprehensive coverage on a vehicle with all lien holder. But indeed he only applied comprehensive and collision coverage to one vehicle, not the other. The second vehicle only received comprehensive coverage, no collision.

I trusted that the coverages would match since I reviewed the coverages on the first vehicle and compared them to my current insurance. However, I failed to check coverages on the second vehicle. The only reason I was made aware was because my credit union sent me a letter stating I was being charged $95 a month for February and March due to a lack of proof of insurance. Something that Steven had promised to handle informing my lien holders of the change “as part of the great customer service they provided .” Now, I realize that this was not the case and was merely an attempt to get me to switch.

I contacted Natalie’s agency to seek answers about why Steven had provided inaccurate coverages for my vehicles. Initially, he agreed that it was his fault and apologized, saying he didn’t know how it happened. He offered to investigate and call me back. At that point, I was satisfied that he was trying to rectify the situation. I even requested that Natalie call me herself.

To my surprise, Steven called me back not Natalie I guess she was too busy. He reiterated that it was my fault because I did not request collision coverage yet I got it on vehicle and not the other strange!! He advised me I should have checked my coverages and explained that there was nothing he could do. Not only had I been misled with the initial quote, but I now have to pay my credit union for the lack of accurate coverage for the last two months and the additional cost of adding collision coverage. The only thing I’m thankful for is that did not have a collision claim because I would have been even more screwed. Lesson learned, not sure how she has 5 star reviews with this kind of customer service and lack of...

Back in April, I began shopping for an auto insurance policy with lower premiums for my son. At that time, I was given a quote which was not conducive to switching at the time secondary to an accident that was on my son’s record and a mistake on our current policy. In December, I was beginning to look at different insurance options again when I received an email from Melody Peters with State Farm.I had totally forgotten about the quote I had received from them back in April but Melody did not. I asked her how she had gotten my email address and she reminded me about my inquiry back in April. She reminded me that at that time, it did not make sense and I was not interested in switching so she set a reminder on her calendar for December when she knew that she could quote me a better rate because an accident that was on my son’s record would be “falling off” thus the rates would be more economical. I said- “wow!”- I can’t believe your level of customer service and drive. I had already gotten quotes from a couple of other companies but the rates at State Farm were hundreds less than the other companies- and one half of what we were paying with our current company! I was and am so impressed with Melody’s level of service, knowledge and follow up! I am happy to say that not only did I switch our son’s auto insurance over but his renter’s policy as well! I also plan to have her compare our other current policies with those offered by State Farm! Well done Melody!!!- your level of service is seldom seen these days! Ms. Barry is lucky to have you as an employee...

I returned to State Farm after leaving a few years back because I knew that I and my husband would get better rates than our former insurance company. Secondly because of the level of care Natalie and her team provided me. After purchasing a new vehicle things were rather smooth until I realize that my new vehicle had two different policies. It was supposed to be different from my two original vehicles policy and not added to my existing policy. I became frustrated but Cindy Sanchez came to the rescue and her customer service support was beyond caring. I was been double charged for the new vehicle also charged for a change of policy fee. None of this was communicated to me. Mission failed on that part. I was able to get it rectified through Cindy and she straightened out the whole mess by keeping me calm and resolving the issues. I was going to rate this company 2 stars ⭐️ ⭐️ but after Cindy did her due diligence in resolving my issue it is now five ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ because of her professionalism and caring attitude towards my concern. So...