Ulta Beauty — Local services in Humble

If you are trying to book a hair appointment I would look the other way. First off I had the WORST customer service. The person I booked with is Stacey, she was ruthless in confirming my appt and as I arrived. I booked my hair appt. one week in advance. She contacted me the same day TWICE. I wasn't able to pick the phone up when she called , so I listen to her VM, she spoke way to fast to even understand what she was saying. I called back and had to wait 15min before getting through a live person. Finally I was able to speak to someone and it was her she spoke super fast again and just basically said are you coming still and I said yes I will be there and cut the convo and hung up. Usually the stylist asks what I want to get and explains the outcome and also asks what length hair I have. She didn't......she was in a rush to hang up. Finally the day of my appt was here I entered and walked to the Salon area to check in and waiting 3 min at the counter for someone to assist. I had to walk to the back chairs area where the customers sit at to wave and let someone know I was up front. One lady was painting a customers hair the other one was texting and Stacey was sitting slouching on the salon chair talking. She saw me greeted me and notified me that she would be assisting me in my hair style. I pulled a picture from my phone to show her what I wanted and she immediately got loud and said " I don't have time for that". I asked her what she meant and she kept repeating the same phrase without letting me talk or explain. First off I'm not a hair stylist to know how much time things take. I let her know this is an example I wanted an accent highlight I have short hair, I don't know what the issue with that was. I know the picture looked more persistent in the color highlight. But her customer service was T R A S H she didn't even try to work with me and say you know what , what you have on your picture is a little more but we can do this or that. Right? make the customer feel some kind of comfort, not her she was RUDE and to worried about getting off shift. I told her cancel my appt. then I don't understand why these people book late appt. if they don't want to WORK. I went to the front to file a complaint with a manager the floor manager went back to speak to her. The GM happened to walk in I explained to her what happened. She tried to help even offer a discount but I didn't take it. I was EXTREMELY UPSET, as a WORKING MOM, taking the day off early and then getting someone to babysit my kids, just to get to a Salon and be treated like this was just beyond disappointing I will not be returning to...

The employee at the cashier's area was excellent. Her colleague in the black flowing cover sucks to high heaven!!! I made eye contact with her at least 6 times at the Carolina Herrera mens section. She smiled and nodded her head in acknowledgement. Over 15 minutes goes by while I watch her getting other products and placing them in plastic bags. She actually got close too me in one of these trips but made no contact with me. At this point I went in line to the pay for products line. After a few customers ahead of me got processed, I asked for assistance at the Herrera counter. The cashier got on her walkie talkie to get me some assistance. I go back to where I was originally waiting. The employee with the black flowing cover shows up at the cashier's desk. The cashier points in my direction and I wave in acknowledgement. Does she come straight to me? No! She gets 2 more plastic filled and then she comes over. When she gets there, she littereraly asked me what I wanted. Not in a friendly was, but in a why are you bothering me way. I asked her for the new Carolina Herrera Cobalt Elixir. I wanted to smell it before paying in excess of $180 for it. She got the 50 ml bottle out and told me no, I couldn't smell it. She told me if I wanted to smell a fragrance at Ulta Beauty, I would have to go to some other store and smell it there and come back and buy It there. From the moment I started talking to her I felt that I was getting the BUMS RUSH, to get out of her hair. Zero customer service. She put the fragrance back up and told me I could buy the fragrance and return it in 30 days if I didn't like it. I asked for the 100 ml bottle. She had closed the cabinet and told me they where out but I could see 3 in the main cabinet. I decided to leave and go to the Deerfield mall across the highway. On my way out I mentioned to the cashier that her colleague needed some additional training. I told her how I was treated by her colleague. The women interrupted me, telling me she gave me excellent service. I pointed out that management needs to review the store's video survalence and view her "CUSTOMER SERVICE ". Her arguing with me proves she needs additional training. I ending up going to the Deerfield Mall and spending $338.92 worth of fragrances Ulta's loss. My wife spends on average $500 a month at Ulta in Humble. Fragrances, hair care products, skin and cosmetics. I told her if she ever goes to that store ever again, I will drag her back to that store and return everything. We will go to the store in Kingwood or order...

I went to cut my hair, I attended Ana she was very kind and professional, but Angel was quite the opposite: Angel was of the most rude and humiliating, told me that the mask had to put on my nose, I have anxiety problems, so I told him was okay, Angel seeing that I disobeyed him ran away and with a attitude up ridiculous was by the manager of the store called Lucy, who told me to wear the mask covering my nose and mouth, I explained to her that: I suffer from anxiety but price did not care and told me to wear it I put it on. but I go back and repeat: I suffer from anxiety then Angel, who for nothing was attending to me, in fact he had a client left her and agin go for Lucy and she ran me out of the store for not being able to wear the mask while Angel was mocking me, insulting me and Lucy didn't say anything. Most customers who were buying did NOT bring mask in fact on the door there is no sign that says it is mandatory used the mask a while shopping. At the door while I was paying, Lucy again argued and offended me by telling me that if in my work I wore the mask the same way wend don’t was her business... I have years buying in Ulta and I have never been treated in that way so humiliating, it is well closed that that particular Ulta has problems due to bad service, this time they showed off! Beware of Angel and Lucy are particularly humiliating.So Lucy changed her mind and told me was better reschedule me for another time or until I don’t have anxiety or don’t used mask anymore... the people like me don’t have any chance in ulta? Or...