Geek Squad — Local services in Hurst

Been a member for exactly two days. First interaction was to fix Microsoft Outlook. Excellent service by online agent and it was fixed and I was back up and running. Next, GData stopped working due to a corrupted virus definition engine failure. Asked Geek Squad online to remove GData and install Trend Micro antivirus. Started at 8PM. At midnite, computer was still on and GData partially removed and stopped. Did online chat this morning and was passed from one agent to another. Then Trend Micro popped up on screen asking for a serial number. No agent available online. Called twice and got put on terminal hold. Called again and got Florida rep who cut me off in mid conversation (and I was being polite) and transferred me to oversea call center. Got hung up on and then they did call me back with a serial number. My assessment: Geek Squad is technically very proficient, but lousy on Customer Service. Florida agent (American) who answered phone would be terminated if he were an employee of mine. ...

Not only useless, but a waste of valuable time. Why wait until the customer has made a trip to the store before advising that they don't work on the phone that is being brought in for repair?

I researched my phone problem on the Samsung website, and was directed to Geek Squad as an authorized repair site. So, I made my appointment online, and gave detailed information about the make and model of my cell phone and the problem it is presenting. I get to Best Buy, demonstrate the problem to the desk clerk, and he asks, "How long has it been like this?" Who cares? I told him that warranty wasn't the issue, that I just needed repair. I'm asked to wait. He eventually returns to have me sign an authorization to run a diagnostic on the phone, takes the phone to the back room, and tells me I can shop the rest of the store for 10 minutes or so. When he finally returns with my phone, he says that it passed all diagnostics, and even though he saw the problem, they only work on...

Hello all. Where to start?... First I now know them by name and that's not a good thing. If you're a sadomasochist and like punishing yourself go ahead, run in, and spin that wheel chief! Incompetence is actually a compliment to the team of safe space millennial gaggle of (insert work that means idiot). I would actually place a sizable bet monkeys beating laptops with stick could accomplish a more satisfying result and let's just keep it real, at least with a chimp the outcome is more predictable. Instead of using GS to self mutilate, save your money and simply bang your head against a brick wall. The bloodstains will prove you were there, which is more than I can say for the GS team and their insipid desire to reconfirm who i am at each lovely visit. Take your defective (brand new 1600 machine) and toss it in the recycle bin and buy a new one. You'll thank me later. Cheers interwebers.... My work...