Harry Ritchie's Jewelers Idaho Falls — Local services in Idaho Falls

My boyfriend bought me a bee necklace, and the same day the chain broke, took it back and they sent it to be fixed. 2 weeks later it arrived, I left the store and when I got home the chain broke AGAIN. I called and they told me to bring it back in, and when I got there the manager insinuated I switched out the chain, and was basically committing fraud. I told her this was the exact chain they gave me back and I wanted it fixed. After I left, she called me apologizing because they sent the wrong chain and she doesn't know how that could've happened. Later we ended up just buying a wheat chain as they claimed it was stronger and more durable. Same night, it broke AGAIN. I wouldn't recommend getting any type of chain from them. Their earrings and pendent are beautiful and I still wear my earrings everyday, but my $12 tiktok shop chain has never...

I worked with Liz and Jonathan to find a ring that was within my budget and a stone that met my criteria. What I was asking was difficult but they worked hard to find what I needed and had great customer service during and after the ring buying process. I also worked with Kayla and she was very helpful in getting me the paperwork I needed.

I really liked that they were respectful of the needs I had and didn’t constantly try to upsell me as salesman often do. I walked across the way to their store because the people at Jensen Jewelers weren’t very motivated to help me get what I needed and were more intent to make excuses and upsells than to actually get me what I wanted and was willing to pay for. I will definitely be back to Harry...

I loved working with this awesome store. I went shopping with my girlfriend for engagement rings and they were the nicest and most friendly people we visited all day. They were helpfull without being pushy and actually listened to what my Girlfriend said she wanted rather then forcing a higher priced ring or set in us. When I went back by myself to buy the rings we had decided on they remembered me and were more than happy to help me with what I needed. When I returned to pick up the rings they also helped me find a ring that I had found pictures of and ordered it for me. This is a great store and the people there...