Rad Power Bikes - Electric Bike Sales, Service & Rentals — Local services in Imperial Beach

WARNING!! I visited this location in 4/2025 and wasn't at all satisfied with my experience. After reviewing their website, I saw were it said rentals $20 an hour. I loaded my Rad bike onto my vehicle, picked up a friend, who never experience an ebike before, and journeyed to Imperial Beach from north county. I spoke to, sales associate, Brianna and she indicated to me that I'd have to pay for a minimum of 3 hours. I kindly made her aware that that isn't what their website display. She indicated that they changed the website and that the changes didn't upload yet. This was clearly a lie, because to date, May 19,2025, the website still reflects $20 an hour with no minimum of 3 hours. After Brianna's blatant lie I asked to speak to the manager, Thomas. I was told that he was in a meeting, but that Thomas said that I could ride for $20 for the hour and void the minimum of 3 hours. By this time, I was flustered and felt like she could have used discretion from the very beginning instead of the circular conversation, so I declined the offer. I informed Brianna that she lost a sale of a new ebike that day, because I was going to purchase one if my friend liked it. She was dismissive with my statement which I'm not surprised. Their website is false advertisement, and I hope they update it soon. In the past I've had very professional and courteous interactions with service members, however, this time it didn't go as expected. When I showed Brianna their website that was her opportunity to excel above and beyond and use good faith discretion without all of the extra. She failed, and it was unfortunate management couldn't make the time in making sure a customer was happy and satisfied. Brianna's dishonesty should...

We purchased two bikes and I have to agree of poor reviews of the customer service during the purchase and not getting very much help. But my poor review is a result of a tuneup and repair. My bike’s throttle and pedal assist stopped working after only 83 miles. I took both bikes in for that repair and for the first tuneups on both. After a few days they called me to tell me both bikes were ready and they did not find any issue with the throttle/pedal assist. We drove there to pick up the bikes and had plans to ride them to Coronado for an event. Well upon getting to the store and getting the bikes, mine still did not work. The technician looked at the paperwork and saw that they had mixed up the bikes and thought my wife’s bike was the one with the issue. Of course it was not going to be fixed that afternoon so we left the bikes and it ruined our plans. Fast forward several more days and they identified the issue as a bad controller on my bike and replaced. Now I understand mistakes happen and I am not so upset at that but what I really have an issue with is the fact they supposedly completed tuneups which they claim to make sure the bikes are in good working order, etc. Well obviously this was not the case since my bike never worked even after the “tuneup”. I will unfortunately have to look at another repair service in the future as they cannot be trusted to actually perform the work. The only reason I gave 2 stars is the fact they did not charge me for the repair since my bike was out of warranty by a week. Still, though very disappointing service especially for the price we paid...

We first visited this Imperial Beach store for a free Test Ride, to see:

1. How my girlfriend Michelle felt riding the Rad Mini Step Thru.
2. If that bike when folded would actually fit in my Corolla back seat.

Tyler capably instructed Michelle on how all to operate the e-bike controls. I also spoke with Frank to get a preliminary estimate (my car was not present) using cars of similar size to mine, he correctly estimated that the bike should fit in my Corolla back seat. And oh yeah, Michelle loved the Mini Step Thru on the test ride. I returned to the store a couple days later with a giant storage bin and my Corolla. Tyler assisted me putting one of THEIR Mini Step Thru ebikes in the bin, and then putting the bin in my back seat. It actually worked pretty well. So now, I wanted to buy one, but the store had sold out of the Mini Step Thru models, unsurprisingly. So I ordered one online, and it shipped via Fed-Ex (sadly, not the company they once were). When the bike arrived, the box had some damage. Fortunately, at the Rad Store, their Service Advisor Scott stepped up to the plate to replace a cable and front disc that the shipper had caused or allowed to happen. No muss, no fuss- and the bike ran great! Scott also provided me with a several more details on the bike controls and folding technique. Sean in Sales also hooked Michelle up with an ebike-type Helmet, and William then assisted me with re-loading the ebike into my car. Top to bottom, this store is about as good of a store as you can...