Best Buy — Local services in Indianapolis

Today 10/14/2020 I bought a Samsung 55" tv from this best buy location E Washington St, Indianapolis, IN. I purchased it online and selected the curbside pickup option. When I arrived I waited about 3 minutes and an employee came out with the TV. He asked for my ID and when he was satisfied he picked the TV up by himself without question and slid it into the back seat of my truck. It didn't seem like he had the customers interest in mind. He slid it over my back seats and let it slip down onto the floor. When I got home I carried the box inside(with two people and sat it on the floor upright). I was distracted for about an hour and a half so I didn't immediately open the box up. I cleared out the area I was going to mount the TV to and I moved over to the TV and unboxed it. I plugged it in and The TV had lines coming down and across for the majority of the center and right side of the TV. I was in complete aw as I looked at it because It had been moved from my truck, to the living room, then unboxed and now as it was turned on it was completely totaled. My morale was still high because I knew I hadn't done anything to it and it was the same day so I took it back immediately. When I arrived an associate opened the box and plugged it in. She was over the counter so I couldn't hear her but she was checking the box and and talking into her mic. She then came to me and told me that because the box was not damaged there was nothing they could do to replace or refund it for me. 3 hours prior I had spent 400 plus dollars and now I'm being told that the TV I just bought cant be repaired, replaced, or refunded. She called over her "manager" A member from geek squad and he told me the same exact thing. They said "take it up with corporate. The box wasn't damaged so it happened when it was out of the box." The box not being damaged literally means the box wasn't damaged. Any return policy they had was completely voided because the "box wasn't damaged". I was livid. But I took the TV home and did some research. Turns out this isn't the first time people have had problems with Best Buy and not being able to return TVs that have been damaged. I found a forum about something that was going on similar to me and the guy fixed it by calling corporate. So that's what I did and he gave me a return label to print out and said the people at best buy are not able to turn anything down with a returning label and that I would be refunded my money in a few days of them receiving the damaged product. I am extremely disappointed in the customer service of the associates at this best buy, AND OTHERS apparently because this isn't the "first time they have had issues with customers" via the person I talked to at corporate. I will think twice before I go back to this best buy or best buy in general. I am completely...

This is an issue I had with Best Buy’s online order. The experience I had with this local Best Buy was quick and easy and the associate who processed my refund was great! This review does not reflect the local store, but Best Buy as a whole.

Just had an awful experience with Best Buy. Luckily it did all get resolved finally, but not without help from someone at the corporate office. Their regular customer service had me running in circles and jumping through hoops trying to get a defective item they sent me replaced. I was told the replacement item would be shipped to my house in two days. I stayed home all day expecting the delivery, and when nothing arrived, I contacted customer service who assured me it was still being shipped and would arrive in the next couple of days. I waited patiently. Three days went by, and I didn’t even receive a tracking number via email. Contacted customer service again, was told the same thing. It’s still coming! Just be patient! Three more days. Nothing. Contacted them again and this time the customer service rep tells me there is a hold on my order that was dated over a week ago and the only way to remove the hold would be to call their customer service number and do it over the phone. I call the number. The rep tells me there is no hold and the package is on its way! I ask them to check again because I was just told there is a hold. They check again and confirm there is a hold but they don’t know why. I know she was trying her best, but her English was not very good. I asked her to connect me to a supervisor and was told there were none available. At this point, I was at a complete loss as to what to do about it, so I complained publicly to Best Buy on their Facebook page. That’s how I got connected with someone from the corporate office who was able to resolve the issue for me easily. Unfortunately the replacement they sent was also defective. I returned it to a local Best Buy for a full refund. Won’t be making large purchases there again unless they make drastic changes to their customer service. That was such a hassle.

Their basic customer service is horrible. Shop elsewhere for your large purchases, save yourself the stress.

The person from corporate was very very helpful and did a great job! I wish their basic customer service was as good. It would have been way less of a hassle and you would not have lost someone who has been a loyal Best Buy customer for many years. Used to get my appliances from your stores. I won’t be doing that again until you fix your horrible...

If I could give ZERO STARS, I would !!! This happened today 6/12/2018.

Did you know BestBuy has ONLY a 14 day return policy ON EVERY ITEM THEY SELL???? Yeah, me neither!! I can understand that for electronics MAYBE, but NOT for an all metal television mounting bracket, still brand new in the box... NO.

I recently purchased a small 32" television in store. I originally looked at "Open Box" TV's, but a sales person ended up selling me a new Sharp TV which I love and I allowed him to "up-sell" me on an HDMI cord for $20, as well as a wall mount for $29. The salesperson ASSURED me that the wall mount could tilt up and down, even though the box said Fixed Mount - he said that it DEFINITELY WOULD tilt up and down. Guess what? IT DOESN'T.

I took my happy self in with my receipt to return the item, and they said the BEST they could do was give me a store credit, since I was outside their 14 day return window. I think since it was THEIR mistake in selling me the wrong item, they should give me a refund. BUT, beyond that, both the Sales Manager and the General Store Manager (Tony) who I spoke to were both so smarmy and cold, and just all around UN-CARING of their mistake, UN-EMPATHETIC opf their customer, and UN-APOLOGETIC that their sales person made a mistake. Of the 3 different people I spoke to - NOT ONE apologized to me for selling me the wrong item!!!!!

Here is the kicker - when I told Tony the Store General Manager that I was still dissatisfied with them not giving me a refund - he referred me to call the 1-888-BESTBUY phone line. When I called (it is an overseas call center, I believe) and as soon as I finally got a human on the phone (3 different times I called!!!) my call was sent to the "Primary Service Line - where someone could assist me". Call #1 - a recording said there was a 60 minute estimated hold time. I called RIGHT back and Call #2 - the recording said there would be an estimated 3 hour and 18 minute hold time. I hung up and called right back, one more time and Call #3 - the recording said there would be an estimated OVER 6 HOUR hold time!!!!!! Please note also that on calls #2 and #3 - I asked NOT to be transferred to the Primary Service Line, but was transferred anyway, against my protests.

This is a BAD way to do business, in my opinion. A company as large as BestBuy should be able to speak to their customers and ESPECIALLY if they have a complaint about customer service!!! But the employees at THIS particular BestBuy are just not customer service...