The Exchange — Local services in Indianapolis

Update: They refunded my debit for a fourth of it. Could only give store credit for what I used on a gift card, but that's corporate policy so I can't really be mad. Got three Pokemon switch games and they work great. Still going to leave the issues with the console before but they made it up to me for sure. I am keeping it at one star however, as there is zero excuse for the lack of quality control.

Here are the issues I dealt with-

1: The memory card they gave me to go with it has a lot of data, some of which is corrupt and cannot be deleted. None of the games I have recognize a memory card so it is likely not usable. Not the biggest problem since I got it for free... but what if I had paid $15 it's being sold at? Not okay.

2: Was not shown the state of the cables or ports. The RCA cable has less than half the connector teeth and the multi av out port is VERY bend and discolored like it has water damage... poor quality signal to tv as a result. This likely means this part will not work for much longer and will need replacing.

4: It didn't have have a network adapter. The associate seemed confused and looked around like it was supposed to have one, but it only had the cover. Again this wouldn't be a huge issue since I don't care about getting online, but it seems odd to not even keep the pieces together. The associate retrieved and screwed the network adapter cover on with a penny... and it fell off while he was trying to put it in the bag. Absolutely broken, it tried to split into pieces when I took it off of the back of the PS2. It is also very rusty and dirty... honestly it should not have been given out in that condition.

5: The system is rather dirty for what I'm used to from this shop. Some odd sticky spots near the back ports. Perhaps the water damaged a port is related to this?

...And yes you could say "Well why didn't you look at the items on the parking lot before you left?" I simply had never had a bad experience at any of The Exchange locations before today, and had trust in their products. In the future I will be checking all products before leaving the parking lot. Not just from The Exchange, however. Just a general lesson to look...

If I could give them zero Stars I would hands down the worst game shop I've ever walked into. They have a ton of stuff they want to lowball you if you want to sell something or trade it in for other stuff. I literally brought in a Nintendo 64 and great condition two controllers and great condition three games high end games they go for about 60 each and they offered me $55 total. I paid $60 for one game from them two months ago and I get that you're never going to get out what you paid for but that is the biggest scam rip off I've ever seen in my life. It was beyond belief go to disc replay they will at the very least give you a fair deal for what you have. I feel sorry for people that have to sell their stuff and not like me we're just wanting to trade it in for something new so I can walk away cuz there's going to be people in a situation that really need the money and these people are going to take advantage of them. So you read this no I would...

I took over 100 movie in to this establishment. When I first discovered this place, I told this young lady a majority of the things I had, she said that they would be able to assist me. (Mind you this was a white younger chick, and I am in an inter-racial relationship) when I brought my items back she told me it would be about 30 min. I hadn't been in this store before so me and my husband decided to look around while she was looking at our items. 5 min later, she called us back to the counter and told us that she would have to pass on ALL of our items because they had "too many" of the movies we had. Upon looking in the box, there was NO WAY she even looked at half of our items!!! She gave us both a snarling look and her attitude was disgusting. I am so offended I will NEVER go back to this place again!!! Grow up lady!!! We can love who we want!!!...