Free People — Local services in Indianapolis

This is the second time I’ve visited this specific location within a month and both experiences were the same. The associates did not greet customers as they entered the store, they did not ask me or any other customer if we’d like a fitting room (I had 5 items in my hand), and it almost felt like a bother when I had to return two items that I purchased online since they were too big.

I grew up working in retail (Justice, Victoria’s Secret, and Louis Vuitton) and loved the aspect of building relationships/understanding what type of product makes others happy. Teenagers/young adults who are entering the workforce have little to no customer service skills. It’s truly sad because brick and mortar locations will eventually lose business if things don’t start changing.

From a former retail associate - please do better and make your customers the priority. Please instill confidence in your associates that they do have the knowledge and drive to positively promote your brand and contribute to your...

Customer service is lacking at this location. Every single time I make the mistake of stepping in this specific store, I regret it. The most unfriendly people I’ve ever “engaged” with. I’ve visited many other FP stores, and have always been met with the friendliest, most sincere, and helpful people. I’ve never felt so unwelcome in a store in my life, as at the Keystone location. & if you don’t make a purchase, you can feel the displeasure oozing out of them as you walk out the door. Makes me question if I should be doing business...

Love Free People movement! KK, the store manager is AWESOME! She is highly customer focused and such a pleasant person. She is always helpful and offering to order items that are not in the store! I was in the store yesterday and wanted the bubblegum puffer crossbody, and KK was offering free expedited shipping for me and took the time to assist me! She's a huge asset to FP movement and always goes above and beyond. I'm very impressed with her! ...