Staples — Local services in Inglewood

Unprofessional and rude. If you still choose to shop at this location after reading this review and you’re unsatisfied that’s on you. Two years ago it was the same thing. Employees at this store are not knowledgeable and seem very bothered when you asked for help. Two years ago I reached out to corporate who in return reached out to the store manager who contacted me.

This last incident happened two weeks ago. I reached out to customer relations and to this day no one has bothered to reach out.

I bought a document scanner and before leaving the store I asked one of the sales associates (Jose) if they sold a longer cable then the one that was included in the box. He seemed very confused like he didn’t know what I was talking about or asking. He said he wasn’t sure that he would go to the front and ask if they sold the cable even though we were standing in the Cable aisle. A few minutes later he returned and in a very unprofessional and rude manner told me that if I wanted to I could go to the front and wait over there or I could stay there until someone else would come and help me because he was not sure about it.

I immediately told him that there was no reason for him to talk to me in that way and I requested to speak to his manager. I said just because you don’t know how to do your job you don’t have to be a jerk about it.

A few minutes later his manager (David) came to the aisle and said “What’s up? You asked for me?” I was somewhat confused at his approach and lack of professionalism, I asked are you the manager since he never introduce himself. Again in a rude manner he replied “yeah what’s up” I begin trying to explain to him what had just happened when he interrupted me by saying “is that the way you were talking to him?” I said excuse me what do you mean by that? He said it seems like you’re irritated. I said to him are you going to let me explain to you what happen or are you going to keep interrupting me ? Seeing that (David) was nothing like a manager and he didn’t care one bit. I asked for his business card and left the store.

Bottom line is. If you must buy at Staples. Go to a different location. The problem at this particular location is that the local management and the corporation doesn’t seem to care for the inter-city community made up of blacks and latinos (I am a Latino myself) because if this was to happen at a different store with white customers the issue would’ve been resolved immediately or better yet most likely there wouldn’t have been an issue to begin with. I’m not playing the race card I’m only stating facts. I live in this city and this is an observation and a conclusion that I’ve made.

The store manager and employees know that the local community doesn’t care enough to make an issue out of disrespectful, unprofessional and unknowledgeable employees and neither does the corporation.

Have some self-respect take your money elsewhere and show them that you do matter. I’m sure Staples will say that my opinion is not representative of their mission statement for their Core values. If that’s how they really felt they would address the issues at this location and give us the same respect that they give upscale areas and not put out a generic statement through their...

I gave this STAPLES store 5 stars because the lower scores get pushed down. But if I could give it a MINUS ONE star, I would!!

Will change my rating to ONE star if management fails to address the issue with the employee mentioned below.

I went to a STAPLES located at 3451 W Century Blvd. Inglewood, CA 90303. I was there to print some forms and fax them. I asked for assistance because I couldn’t get the code by email required to print my paperwork. I waited for about 25 minutes and finally some associate named Antoine or Antwon showed but he refused to help me. He literally said, “the fax machine is right there and just press the buttons”. My uncle was on FaceTime with me and asked to speak with Antoine and he didn’t even want to address my uncle. Finally he got close to my phone and my uncle asked him if he could please assist me with faxing some documents because I didn’t know how to use the fax machine. He just stared at my phone screen and said “what”? All rude and my uncle again asked if he could please assist us. He didn’t even answer my uncle or myself and just told me to “put the papers inside the fax and dial the number”. Antoine is the person in charge of that department or so he “say’s” but he was extremely rude, unprofessional and quite frankly very antisocial. I don’t think someone like this should be in ANY type of customer service position because he lacks the skills to do so. I tried to speak to a manager but I was told no one was available. I ended up paying $65.00 for faxing documents and received ZERO or horrible customer service. I believe Antoine would really benefit from some retraining so that he can represent STAPLES in a better light. I can see now why this store has very low...

I ordered a print job for pick up. Chris in Printing, a supervisor apparently lied that he called and tried to tell me my print job did not print.

I showed him my phone and there was no missed calls, he said nothing. I had to leave the store send an email and go back.

The print job was not done on basic white paper it was done on some fancy step up paper which I never wanted. He tried to talk about how there was no extra charge and change the topic?

For a simple print job that was to take 5 min to pick up and turn into 45 min of chaos is unacceptable. No customer should have to go home print and come back when they paid online.

The manager said I should call corporate to get a refund not much he can do if the file does not open.

The least the store could do is email the customer.

Chris is not doing his job to email or leave a voicemail for the customer if a job does not print and then he bodfaced will lie and say he called.

He writes a not on your job saying he called to cover himself. It was very obvious. I will never print at this Staples or Staples again and recommend to all of you to take your business to UPS instead. It’s even cheaper...