Pollo Campero — Restaurant in Inglewood

We ordered through the drive thru we first asked for an 8 piece mix, the cashier Stephany said she didn’t think they had mix or breast chicken . How can you not have cooked chicken breast, makes no sense and she check they did have mix, it felt as they didn't want to sell mix chicken orders. Then we ordered a trio empanadas and Stephany informed us it was a 4 min wait and we said ok and order it. We got up to the window to pay, we paid and Stephany told us to go park and they would bring us our order, Stephany didn’t give us a receipt. We waited 15-20mins in the car then when I went to check on the order the cashier Stephany that took our order said you’re the empanadas order and I said yes. She went to the fridge grabbed the empanadas and put them to cook then I saw the rest of the order pack on the counter sitting out cold . Then I asked for a refund the cashier Stephany didn’t care she told the manager and the manager Carina was like she wants a refund for the entire order and the cashier Stephany said yes. I asked the manager Carina if it was fair we waited 15-20 mins and that until I went inside to check the cashier Stephany put the empanadas to cook without washing her hands and without gloves. Which is a food safety violation. The manager Carina just looked at me and didn’t say anything and gave me the refund back. I then requested a receipt since Manager Carina wasn’t giving me one with the refund and the cashier Stephany didn’t give us one when we paid.

At the end of the day service is terrible and needs to improved. The people working there don’t care. I wouldn’t be going back ever. I paid $50 for cold food, terrible service, forget it. There are better choices with...

So i have visited this location several times,including when it first opened. So tonight, i went inside to take advantage of a deal, buy three pieces, and get one.

I told the cashier with the first order three piece my side would be mac and platins, and the second one with be beans and rice both with rolls. She wrote it on my recent , why.did i get both orders with beans and rice and tortillas, this becoming a habit at this location where the people do not listen and give you the guest what you want. They don't even repeat it back, which would help them to be sure they have your order right, so even through this location 8s convenient i don't k ow if i will keep patronizing, since the last time which was about two weeks ago i had the same problem with the person not listeni g and giving me the wrong stuff, i explain all of this in the survey.and it semms nothing has change,.so. with that being said i must make a change. So maybe El pollo loco a cross the street can...

This is the 2nd time I go to this location and theybdonnot have any chicken ready and I am asked to wait , first time was asked to wait 20 mins so I waited , my order was all wrong and I didn't not feel like waiting another 20 mins for it to be made again ( that was about 2 weeks ago) , today I go figuring that last visit was a busy day and everyone was just overwhelmed. Today I go and again they have no chicken ready but this time I'm asked to wait 10 mins again I wait 10 mins turns into 25mins I see people being handed food so I go inside and ask what's going on , they can't find my order anywhere turns out they gave my order to other customers ( no apology or anything). Now I have to wait some more for them to give me my order. Don't think I'm returning no matter how good...