Wyndham Corporate — Local services in Irving

ABSOLUTELY HORRIBLE! NONE OF THE AMENITIES ADVERTISED ARE TRUE! This is owned by a family who live onsite and make it very clear that anyone not Middle Eastern is not welcome. When you pull up, it's under construction and parking is not available. There is 1 ADA handicap for the eniter place and to park, you would have to do so on the side street. Checking in was the first sign we shouldn't stay there. The staff if beyond rude! I used my Wyndam points for a free night and then for a reduced rate for the 2nd. When speaking with Roan at customer service she verified 7 separate times my husbands name was on the reservation to check in. When he finished working and tried checking in at 10:30 p.m., they refused to let him claiming his name wasn't on the reservation. Because of the time, he was unable to call customer service. This forced me to drive the 1.5 hrs (1 way) to go check him in. Then, the front desk proceeded to be disrespectful (all recorded). After 30min of checking-in, we get to the room. While they tried to update it, it was filthy, and again, there's no parking , wi-fi is spotty at best, and we had to call maintenance because the TV didn't work. When maintenance arrived, he didn't speak English and he couldn't get the TV to work either. Breakfast is a joke, it's pieces of sliced bread sitting in a plastic display stand for you to toast, but there isn't any butter or toppings, just dry toast. You can choose from coffee or milk as your drink. Because Roan with customer service didn't book the reservation as 2 days rather separate, they are making him check out at 11a and then re-check in at 3p. This defeats the entire purpose of him getting a room to rest. I called customer service at 8a and spoke to Bruce who said in order to cancel the reservation the hotel would need to approve it and the manager would not be in for another hour and to call back. I was then transferred to a supervisor, Julia who all but called me a liar after I told her what the hotel told Bruce, put me on hold only to come back and say the same thing, "call back in an hour". She went further to say if I cancelled without the managers approval, I would still be charged - YES despite all the inconvenience and hotel issues. She went further to say if I had a complaint about the hotel, call customer service and let them know....WHAT IS SHE? I am DONE with ANY and ALL Wyndam brand hotels after this!...

I'm actually staying at Wyndham right now. I've been here going on my 2nd week. I have NOT checked out. Sat. Oct 7th the cleaning crew came into my room and took all my food I had just purchased Friday Oct. 6th. I went to the office and asked why they would do that if I'm still checked in the room. I was told I would be reimbursed today Oct 9th. When I got off work today I asked the girl at the front desk what the status was . She replied with I don't know what your talking about. I explained and she messaged her boss which I assumed was the manager. That erson told her they didn't know anything about it. I explained I spoke to both assistant manager and manager yesterday about this . The girl got rude with me and I told her maybe I should call the police...she said with ATTITUDE do what you have to do !!! I'm here for 2 more weeks and I have to be treated like this...this is very unacceptable...People like her SHOULD NOT have a job dealing with people if they have attitude like her. I'm out my food my money and I work on a job that gives per diem . I had NOTHING to eat and honestly people like her need to be fired !!!! I will be speaking with the manager again in the morning..I'm praying she will make this right !!! Well I spoke to Rhonda the manager and she is NOT trying to make it right..I guess I should have stayed at...

There's bad customer service, and then there's whatever the heck this hotel chain is attempting to do, which somehow makes bad customer service seem better.

This chain doesn't care about customers. You are a number, every hotel is an "independent owner", and it doesn't matter what the hotel does wrong, they don't care and refer you back to a GM who probably won't return your calls or emails, and if they do they won't bother doing anything to actually help you.

My wife and I have reported three different incidents to them. The first was a hotel room that wasn't properly cleaned and we were overcharged for. The second was a hotel that double charged us for our stay. The third was for a hotel that didn't have the advertised amenities. In each case, we were given an empty apology and rerouted to the local GM with a case number. None of the GMs ever bothered to address the concerns or make...