Hot Breads Irving — Restaurant in Irving

The cakes here are absolutely amazing, especially the eggless ones. However, the customer service is the worst customer service I have encountered in my life.

I first tried ordering a cake at the Hot Breads Plano location. At the Plano location I tried to order an eggless cake. The guy then asked me to call back in 10 minutes the place the order, which was odd to me but I said okay. After 10 minutes, I called back again and they kept ignoring my call. I called a total of 11 times throughout the evening, and my call was ignored. So then, my husband tried to order from Hot Breads Irving today - farther from the Plano location but we really wanted to get an eggless cake from here. When my husband called, the man who picked up asked him to call back in 10 minutes. He called after 10 minutes, and the worker then told him to call after 5 minutes. So my husband waited another 5 minutes. The third time, no one picked up his call. He kept calling throughout the day, and eventually someone pick up the call but hung up on him immediately - it looks like they were trying to avoid him. After work, I called them from my phone, and a guy picked up. He then told me that I cannot place an order for an eggless cake over the phone (which is a lie because I have had cakes from here twice already) and that I have to come in person, order a cake in person and wait 1 hour in the store to pick up the cake. All I wanted was to get a cake for my mom on Mother’s Day!!

It’s ridiculous that they treat their customers this way!! All we asked for was a 2lbs eggless cake, if they cannot do that they should just tell us so we don’t waste our time calling them. I loved their cakes so I’m extremely disappointed that they treat their customers horribly. I would avoid this place at all costs, not putting...

Interesting little spot. Doesn't smell the greatest when you walk in. I don't know why or how certain restaurants end up with this sour sewage smell. It's a turn off. I see it mostly with donut shops and most recently at the empanada (fried dough meat pies) place down beltline road and this hot breads is a bakery pastry type of the place. Hmmm so maybe it has something to do with the dough/ yeast or something. I don't know but I've smelled it so often in places that I'm convinced now it must not mean it's unclean... it's must have something to do with how they make what they sell. I did see a lady cleaning in there and what she was mopping with started to fill the air and it smelled better thankfully. I only came in for some garlic Naan. I had left over buttered chicken from another restaurant but no Naan lol. gotta have it!!! In the process of that, their sweets looked good. In all my years of eating Indian food, I've never had any kind of sweet/ bakery / dessert from their culture. This time I just got the pistachio cake. It was good. If you like pistachios and lightly sweetened whipped cream type frosting, then you'll like this. It's nice and...

I’ve visited Hot Breads a few times, and while the food is generally good the service continues to disappoint, and it’s starting to outweigh the positives.

One of the biggest issues is the attitude at the counter. The lady who takes orders is consistently rude and unwelcoming. She talks to customers as if they’re bothering her, and any simple question or request is met with visible irritation. There’s no smile, no basic courtesy — just a cold and dismissive tone that really puts you off.

On top of that, if you’re ordering the curry combos, expect to wait… and wait. They’re never ready on time. I’ve wasted far too much time standing around only to be told it’ll be another 20–30 minutes. There’s no communication or apology — just more attitude if you ask for an update.

It’s unfortunate because the kitchen does a decent job, but the front-end experience makes it hard to come back. A little friendliness and better time management would go a long way here.

Until then, I’d say skip the dine-in or curry combos — maybe just stick to takeout if you’re...