UW Medicine Primary Care at Issaquah — Local services in Issaquah

I was there for a wellness exam in December. I received a bill for an additional copay during this visit, simply because I had asked for a refill for a prescription I’ve been taking for years for acne. Apparently this was outside of the perimeters of a typical wellness exam…except for the fact that I’ve been getting this prescription refilled every year by Dr. Lee at my wellness exams, and I’ve never been charged an additional copay. They charged a diagnostic code for acne after a 2 second request for her to refill my acne medication that I’ve been taking since 2018, YEARS before I ever started coming here. She didn’t diagnose me with acne, but charged a code that she did.

I spoke with billing, then messaged Dr. Lee. Not only did it seem like she didn’t actually read my message fully or respond thoughtfully, but I received absolutely zero help from her (who billed it) or the chief medical physician of the clinic, Dr. Anderson. I’m still expected to pay this bill.

I liked going to this clinic despite moving to Lynnwood 2 years ago. Dr. Lee was personable, and I stayed a patient despite her making an insensitive comment about my body even knowing about my history of eating disorders. This should have been my sign to leave this clinic, but wow…the billing is straight robbery disguised by billing codes and nonsense. Will absolutely never return here or recommend this...

Dr. Audrey Lowenthal is exceptional in all aspects of the care process, from providing outstanding professional and knowledgeable clinical healthcare to her authentic and compassionate bedside manner. She is a doctor by vocation, a doctor sent by God, someone who sincerely follows the Hippocratic Oath - It's very rare these days and hard to find such a doctor. She spares no effort or time to help her patients. She continually studies and keeps up with the latest advancements in medicine, staying informed about the most recent research and treatment methods. Dr. Audrey Lowenthal genuinely cares and does everything within her power to find the best solution for any medical issue. The tests and examinations she orders is the separate story, that deserves attention: Dr. Audrey Lowenthal are so thorough and well-considered that even specialists are amazed and impressed by her knowledge, in our app-t they have praised Dr. Audrey Lowenthal for her meticulous and precise testing, saying to us that no additional tests will be necessary. As a person she's very warm, kind, knowledgeable and have a good sense of humor. So, if you are choosing a family doctor, Dr. Audrey Lowenthal is the one who will be simply wonderful doctor for...

DO NOT GO HERE, THEY WILL PRICE GOUGE YOU. I went to this clinic's urgent care for a 30 minute consultation about a large spider bite. After I sat with the PA for 15-20 minutes and got a prescription for some antibiotics, I received a bill for $329.84. And this is with good insurance coverage (it was over $500 originally). Urgent care with insurance should be $100 or less, full stop. That's the whole point, its supposed to be an affordable ER alternative. I have previously been to other urgent cares without insurance and have paid less than half of that amount. This clinic was not busy when I was there and now I understand why. Avoid this place and their price gouging like the plague and find urgent care services elsewhere.

Update: So I called the number listed in UW's response and was pretty much told, "Too bad, this is what urgent care costs everywhere in Seattle." However, a quick visit to the Zoomcare website shows their UNINSURED price ($263) for urgent care is still significantly less than what I was charged here with insurance. So, no, it is obviously not same cost everywhere. I reiterate, this place is a ripoff,...