Burger King — Restaurant in Issaquah

Unfortunately, this was by far one of the worse BKs I have ever visited in my life when it comes to food quality. Ordered the Maple Bourbon BBQ meal. When the burger arrived it had mostly just bread and a meat paddy. At first I thought I had the wrong burger because it was flat and had no additional garnishments.

I went to the counter and asked if I had the correct burger because what I see in the picture and what I had was not even close to similar. Even a customer next to me agreed.

The cashier got the manager and even she agreed, but just said something similar to “that is how it is made here”. At which point, I just requested to have a refund in the sandwich. Instead she refunded my entire meal which was good on her and good customer service.

I didn’t get a picture of the burger during the incident, but I did take a picture of what it was supposed to look like. I also took a picture as proof of my refund.

Recommend this BK go through some renewed corporate training, as quality is important to corporate and if they saw what I saw, I can only imagine that they would be very disappointed.

Again, good on the manager for doing the...

Unless you want to drive all the way to Bellevue, this is pretty much the only Burger King in the greater Issaquah area. It will suffice for your fast food and free paper crown, of which there are plenty for the kiddos and kingly wannabes. Generally clean and not too crowded except say around lunch time. You can order/pay by the BK mobile app (recommended to take advantage of daily offers, but limit to one per hour); pick up at the drive-through, inside, or curbside. All good except the one time we were told NOT to use drive-through (to come inside instead) if there is more than one order to pick up. Owing to the soda tax, etc. drinks are expensive here as elsewhere. At least you can refill your cup for free or ask for water instead. Workers are often busy working the windows, kitchen, and registers all at once, so waiting for your pickup order or to ask for something else is common. Practicing standing while you wait is but another royal perk. Limited vegetarian options; they have the Impossible burger but no...

TERRIBLE CUSTOMER SERVICE

Older male at the speaker & drive thru window was condescending. Rushed us through the entire order, seeming disappointed when we asked to customize a simple order. “I’ll do this for you just this once” in a very rude and annoyed tone of voice.

Once we get to the window and ask if we can add an order of chicken fries he simply loses it. The next few minutes is him berating me and my wife as to why we should’ve thought of this sooner and how he will graciously go out of his way to make that happen. A simple “no” would’ve been sufficient.

There was only one more car behind us in line and the dine-in area seemed empty. I told him we felt rushed and that’s why we added to our order at the window which he continued to disregard and mock. I got my Whopper with a nice side of disrespect.

Drove away feeling confused, threw away food. Crazy how us wanting a meal turned to this. I...