Verizon — Local services in Issaquah

Poor communication and service. These people flat out lied to me about my contract, my phone, and a tablet. And when I had concerns and politely asked how something can turn out so wrong when the sales man was so clear, they told me I was out of luck. The man that tried to help me today was nice, but ultimately it comes down to the managers- that weren't willing to help at all. I have had Verizon for years and have been happy with it, but when my phone finally died I went in to pay for a new one outright. My previous Verizon plan was great for me, It was enough data, talk, and messaging and was the same price every month. A sales associate told me that I did not have to buy the phone outright, that it was free if I signed up for a new 2 year contract. I would have 6GB data instead of 2, but everything else was the same and it would be the same price as my current contract. I signed up! They also had a "special" where I could get a tablet for $30. It would "add a line" to my account but there would be absolutely no charge for it. $30 and thats it. So after my initial large bill, my "normal" bill came in and surprise! It was $50 more a month then my previous contract. Thats now $150/month for my phone. Come to find out, the phone wasn't free with the new contract, it was in fact financed (pay more long term) so I just didn't have to pay for it that day (which wasn't problem for me) so I'm paying $36/month to have it. Also, the tablet that was supposed to be free for my use after the initial $30 was actually $11/month. I called into Verizon customer service and they said I had to take it up with the store. I go into the store and they tell me sorry, nothing they can do. They would be willing to take back the tablet with a $70 "restocking fee" but that was it. So I paid over $100 for a tablet I used twice and I'm paying $1200 more then I was for basically the same service (since I never even came close to using the 2GB in the first place. There are other stores to take your money to- these...

If I could rate this store a zero I would.

I was convinced to group my business and personal cell phone service after my wife changed her personal line over. The business advisor Dominic is the associate who is supposed to be assisting me with this.

The end goal was to set my business with better, cheaper internet then comcast. I was also interested in their one talk service. Dominic assured me my speeds would be faster, my rates would be cheaper and It would be hassle free. We began this journey in September of 2020. Dominic asked for my Comcast (which was my current service) so that he could port over my phone/internet of my business and close up my account. Dominic was able to successfully port over my phone after a month but failed to tell me he didn't close my Comcast service. My internet under Verizon has not worked since the change over and we have to use our cellphones as hot spots. Verizon decided to place me with a specialist who in the end said I would need a super antenna along with a very hefty price tag. My service with Comcast worked fine for $120 per month. With Verizon Ive had to close my business down due to no internet and no help. They still have not figured out my issues and now do not reply to my emails or text. I scheduled in a person visit and had to wait 2 hours to find out what the manager helped me just added more charges to my account! I still do not have internet and no help. I don't know who to complain to or how to fix this. They continue to charge me even after I've explained to them that my business has been closed. We use everything on our wifi, including our alarm system.

Verizon and Dominic are the worse pirates out there! They are scamming small business owners into packages and upselling their equipment. Do not listen to their deals because they are false claims. I've had zero help, unless I decide to spend even more money. I've asked for providers to come to my business but they refuse.

Do not go to...

WARNING: Do not visit this store! I had a Verizon Gizmo 3 watch, they sent a replacement because the first one broke. They could not activate the replacement so sent me a 2nd replacement. Verizon still could not activate the replacement watch for over a month due to some error they were getting on their activation system - and yet were still charging me a device and plan fee. After countless tickets and escalations, the sales activation team said I should go into a store since they can help me further. I went to the Issaquah Verizon store. I usually avoid this store because of the terrible customer service I received in the past and rather go to the Redmond store. But it was closer and this was kinda urgent. I walked into the store, and explained my situation, my frustration and how I was sent here by Sales activation team. Jeff didn't even look at me, he just wrote a short sticky note with the automated activation number, plucked it on the desk, and said to call them. I explained that I've tried this standard activation process for weeks, and had multiple tickets open with tech support and backend teams that were all closed without the problem resolved. He said "so just open more tickets" and walked away saying he would "circle back to me later". He didn't check back. I then sat for 1 hour alone on the line with billing or some call center department who transferred me again for the 20th time to tier 2 technical support, and they still could not activate the watch. So I opted for the simplest solution which was to cancel the lines and device. I was with T-Mobile before, but moved to Verizon because of a good deal. Biggest mistake. I don't mind errors and issues, all companies get them, I just need some good customer service while they fix the issues. I'm moving all my lines back to T-Mobile because of terrible customer service, specifically this Issaquah...