At Home — Local services in Jackson Township

🛍️ Disappointing Experience at At Home: A Call for Better Customer Care 🎄

I recently had an unpleasant and discourteous interaction at an At Home store with a manager named Chris (with a “C”). Unfortunately, this individual displayed behavior that was not just unprofessional but outright inhospitable.

While checking out, Chris seemed more concerned about speeding through the process than ensuring a positive experience. He rushed me so aggressively that I barely had time to take a photo of my receipt for the order—something crucial for tracking purchases. His attitude was embarrassingly rude, making the interaction uncomfortable and highly unkind.

👎 Customer Service Should Always Come First It’s incredibly disheartening to encounter such hostility, especially during the holiday season when kindness and patience should prevail. At Home, your focus on speed metrics should never come at the expense of customer satisfaction or the dignity of contracted employees.

✨ A Note to Management While my interactions with other staff members at this location have been pleasant and professional, Chris's behavior stands out in stark contrast. I sincerely hope that At Home’s leadership reconsiders his role—whether through demotion, transfer, or additional training—because this level of discourtesy reflects poorly on your brand.

🎄 Final Thoughts: Merry Christmas to All Despite this negative experience, I wish everyone, including the staff at At Home, a Merry Christmas. Let’s strive to embody the spirit of the season with kindness and respect for one another.

📣 To At Home Corporate: Please prioritize customer service over arbitrary speed metrics. It’s time to clean house and ensure all employees, especially those in leadership roles, reflect your company’s values.

🔔 Do...

My dad spoke on the phone with one of the associates and told them about a part that was missing for one of the cabinets/table stand that we purchased from the store. We were told to come in and pick the part up. My dad asked twice with the associate over the phone if he needed to bring the cabinet back in, and both times he was told that he didn’t need to and that he can just come to the store to pick the part up. When we arrived to the store we told a woman working there about our situation and that we were there to pick up the part. I am not sure who it was, but we assume the she was the manager of the store since she had a radio. From the start she had a bad attitude and did not seem welcoming. Both my parents and I were really patient with her. My dad has trouble explaining certain things, since English is his second language, and so maybe it was frustrating for her because she wasn’t able to fully understand his point. She offered 50% off on the same type of cabinet that was on display and when my dad asked how much would the total be if it’s 50% off, I heard her mumble to herself “he can’t even do that?” This was very shocking and I couldn’t believe that she really said that. I literally just stared at her for a few seconds, but decided not to do anything because it wasn’t worth my time. I’m not the type to to cause a scene. The other gentleman there was kind and helpful, the manager was just giving off negative energy like she was mad at us. My parents and I were respectful from the start, she had no reason to be rude to us. I understand that sometimes people have a rough day, but we are customers and we do not deserve to be treated with a negative attitude. It’s...

Okay, let me start by saying I absolutely love this store! I love the idea behind it and I love everything that is inside of it! We had originally gone because I wanted a new hall tree for my house, the options were not as big as I was hoping, but they still had options none the less! So, we migrated over to look at your basic hooks that you hang on the wall and I found several amazing options that I ended up purchasing for my home! Christmas time is definitely the best time to go, I've learned! They already have all of their Christmas decorations out and all of the trees, decorated and not, that you can purchase! Their staff is always very willing to help, and it is all around an amazing place to go! I definitely recommend stopping in even if it is just to look around for a bit I promise you won't be disappointed. The ideas alone for redecorating rooms in your house are...