Giant Eagle Supermarket — Local services in Jackson Township

This has been my primary grocery store for a number of years for the sake of aggressive familiarity with the layout and offerings alone.

The brand has the reputation of being higher price point than immediately surrounding grocery chains; this is factual and earned. But, the potential to offset these higher prices is available via consumer loyalty and maximizing potential of available discounts and promotions available to card holders. If you have not unlocked pro status, you are barely saving anything by going. Card holders may also claim further benefits using the store owned Get Go gas stations.

My problem with this model is that it assumes the quality of service and professionalism of the store staff has remained consistent, which I am sorry to say is not the case. Their staff, unless grandfathered in "lifers," are almost certainly better off working for stores that pay workers more reasonably. Ask anyone who has been there 15+ years, and they WILL tell you their employers have forsaken the workforce, and nothing is as it once was. Often they cite their accrued annual vacation time and ancillary benefits of the union for keep them in their less-profitable roles, compounding their frustration.

More than a handful of bad actors in this location. Unkind. Unprofessional. And more often than not, sadly, combative. If the team member is well-insulated and well-liked, they will move heaven and earth to shield them from the right consequence for illegal activity. I have learned that this grace is not granted by performance but rather petty social politics and scheming.

The business model has structure to hear and assess consumer feedback. For instance, "get to yes!" discount coupons explicitly for inconveniences and as thank you for patronage though expectations are unmet-- this program remains criminally under-utilized. In years of kind patronage, I have been routinely autistically honest with management about repeat concerns and bad apples and NEVER once received that kindness. Not once. The most I have gotten is "I'll talk to them."

Do they, though? Did you document the concern? I see no evidence of it. My incentive to return and help them 'coach' their team to be better has always been met with tight-lipped platitudes and mistrust and annoyance for having to do their jobs sitting in their eyes behind a veneer of faux sincerity.

Jen in seafood, Hans in meat, Angela in bakery, Walt in produce-- and Tammi, Kim, Edith and Miracle in HBC demonstrate 1000% effort and professionalism. I would gladly interact with them any day of the week.

Darren in Dairy needed to retire 20 years ago. He is mean-spirited and flaunts his ability to break rules and policy with ZERO repercussions by virtue of his tenure. I will rejoice when I finally see a smiling face in that corner of the store. His abuses to his team make that unlikely until after he goes.

Contrary to policy from above, leadership allows the process of 'fake filling' shelves with surrounding products to give the illusion of full stock. This is unreasonable citing "supply chain issues" it is VERY HARD to keep a store so large and varied in true full stock. They routinely short-change locations on their ordered product for advertised sales-- particularly store brands on sale (in effort to trick customers into the store and leaving them to make the elective choice to buy the only available (often name brand) (always NOT on sale) options as substitution) Follow your own rules!! If something is not there, LEAVE THE HOLE so you CAN SEE it needs filled.

Shelf numbers and app location data is better than most stores these days offer for finding particular items, but this is vastly undercut by the placement of incorrect items in the assigned spaces. 7/10 I find myself needing to dig behind pooly, often unsafely over-stocked, shelved product to find the last of an item that is hidden by a product they have excess of. If something is on 'automatic reorder' this makes it so that refilling stock appropriately happens FAR less frequently than...

I don't think I've ever actually set foot in this location on The Strip, but I wanted to share my experience with their Curbside Express Delivery. Specifically, I want to thank an employee named Beth. I used to live in Canton, Ohio. I moved to Los Angeles four years ago. My family still lives in Canton. About two weeks ago, my grandma (on my mom's side) unexpectedly fell extremely ill and was put into hospice care. I immediately wanted to send a care package to my mother, so I looked up all the local grocery stores to see who could deliver an online order. Giant Eagle seemed most promising. I placed my order at midnight Pacific time and went to bed. I woke up to a phone call from Beth at Giant Eagle on The Strip. Firstly, she made sure she was speaking to me. (She wanted to make sure she wasn't ruining the surprise. I had included a lot of details for the personal shopper to let them know the situation and that this was a care package for my mom.) She wanted to ask if it was okay to substitute the bouquet of flowers I originally requested for a different one because the tulips I ordered were out of stock. Fine with me! But she also informed me that someone would have to be home to sign for the delivery. I was not aware that a signature was required to release the items. I thought if nobody was home they could just be dropped off like any other package. So in my order's delivery notes I had left instructions on where to leave the package if nobody was home. [With things so uncertain, and my grandma's health quickly deteriorating, there was no guarantee my mom would actually be home at the time of scheduled delivery. At any moment she could have needed to leave.] This ends up being a very long story, but I will spare most of the details and just say that I ended up having SIX different phone calls with Beth, working through technical difficulties, confusion, and scheduling. (The six phone calls is not a bad thing, I'm emphasizing them because she was THAT committed to helping me.) Beth knew I was sad and stressed, and she was doing all she could to try and get the care package to my mom. But when we realized that it would just simply not work out due to the uncertainty of my grandma's health and requirements of the third-party delivery service, Beth took it upon herself to deliver the package to my mom. [Giant Eagle works with a company similar to Doordash to complete their deliveries. With the tight timeline and all the technical difficulties, the company would not have had what they needed to complete the task.] Beth spoke to her manager and gained permission to perform a task outside of her job's normal duties and took the package herself to deliver personally to my mom. It was only a care package of snacks, tissues, and other comforting items...but Beth knew how important it was to me and she made sure it got to my mom. She was kind, patient, and compassionate through all of our phone calls. She made it her personal mission to help my family in a time of need. My grandma passed away only two hours after Beth handed the items over to my mom. I cannot express how much her kindness has meant to me. In a time where I so desperately wanted to be by my mom's side but couldn't, Beth helped remind her that she's loved and not alone. I will never forget the impact Beth made, and I thank her for being an employee...

I am VERY disappointed in the bakery department of this location! I have always done my major grocery shopping here, but this makes me not even want to return: My best friend and I ordered a sheet cake 1/2 Chocolate 1/2 White for my baby shower. We brought in a photo and asked if the could do the design on the cake and we were told they could. The photo we gave them was 11x17. The next day she received a call saying the photo was too big and we needed to bring them an 8x10. Fine. She takes in a smaller photo and turns it in to them. Come time to pick up the cake, the entire store was very busy, but they asked if she wanted to look at it and she said yes. I'M GLAD SHE DID! They literally made a copy of the photo paper (8x10 on a sheet cake) and put it in the middle with a whole bunch of white space around it! It was horrible! Upon asking for the manager, all he did was take 50% off, which to me I don't think it was even worth 50%! It was NOTHING like what we expected and brought me to tears, but we had to accept it because we couldn't have the baby shower (with 75 guests) without a cake!! Once we cut into the cake, it wasn't even 1/2 and 1/2. IT WAS ALL WHITE CAKE! They couldn't even get this one thing correct. I'm disappointed in their bakery department for not offering to fix this in some way, and disappointed in their management for only offering 50% off a cake the honestly should've been trashed and started over. Name marked...