Institute of Jaw & Facial Surgery Dr. David C. Ash and Dr. R. Neil Sundheimer — Local services in Jackson Township

I love Dr Ash...He is an excellent Surgeon...He is kind, compassionate n caring n His Staff is the same way.! I was admitted to Mercy Medical Ctr thru ER n was given Dr Ash as My surgeon to perform emergency surgery on an abscess piece of bone that my regular dentist just was not catching.! I was Blessed By God to have been given such an Awesome Surgeon Who has been gifted with such Grace from God as well, as Wisdom n Knowledge that only Comes from God.! His surgical team was also, the Best because I'm not a patient that has ever been very calm as I've come out of anesthesia n God Bless them for their Patience, kindness n Caring ways with me n for Dr Ash Making Sure I suffered No More because Until I had been admitted to hospital I truly suffered n IT saddens me that those were the dentist very words as they talked me into signing loan papers to approve the go ahead for my dental work n my husband heard him say "Well, Tammy I can see that you are hesitant to have this work done n I'm sensing n believe I'm hearing in ur tone n from what ur saying that you are fearful n that you beleive if u wld b in pain, that you wld b made to just suck it it up n endure that pain"! I said "yes, I don't want to have all this work done n the extra monthly payment, I can get by on the minimum done because you are right I do NOT WANT to be left IN pain"! He laughed n said "Well, My Gosh Tammy we wld Never Allow you to Suffer or to Linger in pain that wld just b cruel"!But, that's exactly what the dentists did as they shuffled me around to THE ER, TO SPECIALISTS N TO OTHER DENTISTS N THESE OTHERS EVEN SENT ME WITH PAPERWORK BACK TO MY ORIGINAL DENTIST AS TO WHAT N WHERE PROBLEM WAS BUT, THEY HAD THEIR MONEY N DID NOT WANT TO CORRECT THEIR MISTAKE AS MY FACE BLEW UP LIKE A PUMPKIN N I HAD GOLF SIZE TRIPLETS ON MY CHIN N OTHERS DO NOT WANT TO INFRINGE ON OTHER DENTISTS ALREADY WORKING ON ME WITH A PLAN BUT, THEY HAD JUST MONITORED MY ISSUE FOR ABOUT 2-3 MONTHS N DIDNT ATTEMPT TO REMEDY N 1ST TIME IN MY LIFE I THOUGHT I WAS GONNA DIE B4 I WLD B ABLE TO GET HELP N SO I THANK GOD FOR DR ASH. I ALSO, THANK YOU DR ASH YOU ARE A GOD SEND.! GOD BLESS YOU N YOURS AND EVERY1 ON YOUR STAFF N ON THE SURGICAL TEAM - THEY ARE ALL AWESOME N ADD TO YOUR GREAL QUALITY OF CARE- THEY ENHANCE YOU BECAUSE THEY ARE THE BEST OF THE...

Just a huge decline in service. Had a great experience in 2018. I've heard new staff/turnover is an issue, but don't know that for certain myself. When I had issue with the aforementioned, the individual (possibly a Kathy) commented, "Why don't you figure it out yourself?" When I was a CPA, I would have NEVER treated people the way this practice does.

Back and forth on what is covered/not covered on insurance. Then the "patients accounts" person sends TWO letters with what is not guranteed (it's guaranteed, I'm guessing - must not have spell-check), bad punctuation, form, etc.

The final claim from the aforementioned individual was that all but around $40 would be covered on a $2K+ service, but Melody wrote it is not "guranteed". Also got an earful as to her being "too busy" to get back to me when I inquired about not hearing back from the office. As a CPA, if I ever treated a client as these women treat a patient, I would have been fired.

Was also told by staff upon first questioning about not hearing back on insurance, "Why don't you do it yourself?" Well, we eventually get the bill for only the consult, and our insurance covered ZERO, so I have no faith in what someone here in patient accounts "gurantees". Too bad, because years ago, I had a good experience with the doctor and nurses.

My guess is that $3,500 (we had two family members in for consults of services that would cost at least this amount) is not much for this office. It is what it is - but you have...

Well the first time I went in for a consult, I questioned about a secondary insurance and the girl at the front desk was really rude about not accepting it. Fine. Then when I had my surgery there was music playing pretty loudly and not typical office music. The nurses and Dr. Ash were more involved in small daily life talk then anything about my procedure. I would expect complete focus and most conversation to be directed at the procedure. I didn’t really receive the typical compassion of the situation. They literally explained nothing for post op care, didn’t offer to rinse my mouth a paper towel nothing. I wasnt shown to a bathroom or offered a mirror. Not a description of sutures or why not. Nothing described about dry socket or post op complications. And also if you are a recovering alcoholic or have been personally affected by an alcoholic involved life altering accident, this may not be the place for you. The first visit, multiple references to alcohol were involved. “When you take the diazepam, it will feel like you drank a few beers.” Second visit when alcohol was being discussed I said I do not drink alcohol, I am a recovering alcoholic. The two response from the girls were we all drink beer here. And I love a nice cold beer! WoW!! Then when my follow up was scheduled, Tammy called me back and said you won’t need to come to that appointment! Why because I questioned the professionalism of the process I experienced. And by the way it wasn’t...