REI — Local services in Jackson

“Bri saved our marriage!”

Ignore all the 1 star reviews. Don’t @ me. This location is easy to get to, and it’s stocked with what you need - plain and simple. I came in here for a VERY specific osprey 55 bag, which they had - in a great color I might add - and we were messin’ with the adjustments about to jet when LO & BEHOLD! Bri swooped in and said “lemme fix you up!” Did we need fixin’? Yep. Were we asking for it? I think she had a sixth sense about service. And a strong one. Was I expecting attention? Nahh, not at all. We’ve been on plenty of backpacking adventures but hadn’t quite tuned in our packs. And I kid you not, we just needed one or two specific adjustments that Bri was incredibly knowledgeable about. The specifics that make ALL the difference were attuned to our builds in a snap and it was like wearing a new pair of shoes. Do yourself a favor when hunting some gear down, and go find Bri. She’s got hustle, passion and unmatched drive to get you...

Today I went into REI looking to get a pair of ski boots, or at least get a general idea of what ski boots I would want to get for my style of skiing. I was immediately greeted by Zach L. who took his time to measure out my feet and pick out a wide selection of boots based on my boot sizing and skiing abilities. After picking a boot, Zach took his time to make sure that every aspect of the boot would work for me, from the boot flex, to pinch points, to the toe box. Once I confirmed that I wanted to buy the boots, he also threw in a free shell/liner mold free of charge. Throughout the whole process, he was thorough and really made sure that the boots I was picking out were right for me, he also mentioned that if I were to have any issues with my boot, he'd be more than happy to help adjust/punch out the boot. Additionally, all REI member get a 1 year warranty if the boots aren't perfect. Thumbs up to REI and Zach - a true reflection of the...

BUYER BEWARE...DO NOT BUY FROM REI! As a member for over 2 decades I am deeply disappointed that REI's customer service and satisfaction guarantee no longer exists. It used to be they stood behind their products. I purchased 2 backpacking tents (REI brand) and these tents were only used a handful of times and only the last 3 summers. The poles were defective on one tent and the rain fly was defective on the other. I was simply wanting replacement parts or a repair. Not a single person at the Jackson store had any suggestions. They simply said there was NOTHING they could do. WILL CANCEL OUR MEMBERSHIP AFTER BEING A MEMBER FOR OVER 20 YEARS and will NEVER shop at REI again. There are many local stores to buy outdoor equipment in Jackson. Go shop at SKINNY SKIS, JD OUTFITTERS, HOBACK SPORTS anywhere else but REI! They have superb customer service and stand behind...