Jackson Hole Whitewater — Local services in Jackson

This is a great company - everyone is so nice - the whitewater rafting is super safe and fun. I have no complaints about that whatsoever. The reason for the low rating has to do with their Covid policy implementation unfortunately. On their website they say that anyone entering their building or riding on their bus is required to wear a mask. They sent an email saying the same and they've got signs posted everywhere. But what they don't tell you - which is why I'm posting this - is they don't enforce it. There was no social distancing inside the building even though there were markers on the floor. They did not require people to socially distance on the bus. And when I got on the bus 1/2 the people didn't even have masks. A speech about our safety was given but not once was wearing a mask mentioned. I emailed the office while we drove to the rafting launch site to inform them of it but nothing was done because after the trip on the way back to their main site no one except my family and three other people wore their masks. My family is from Connecticut close to NYC - we've all lost people there and we take this thing seriously. We wear our masks and socially distance - which is why we're not spiking. I decided to bring my young kids on this trip based on the information shared with me. Had I known there would be no observance of it and we would be put in a full bus with people from all over the US, including red states, I would have not gone. Again, it's a really fun activity and the people are all great - but it's not fair to let people think you're going to make it really safe for them when you're not. I'm a travel agent and one of the reasons for our trip was to show my clients and followers it's safe to travel. This kind of thing makes me think not so much and I give Wyoming a few weeks before they shut down their parks again if it keeps up like this. I hope JHWW changes begins to enforce its policies because it really is a great company and I'd love to recommend it...

Me and my 8 year old daughter went on the Whitewater trip this past Wednesday. About 10 miles into to shuttle bus trip provided by Jackson Hole Whitewater the bus crashed into the side of the bridge in a construction zone. Thankfully no one was hurt, but definitely rattled the nerves of all the passengers as the entire passenger side of the bus was destroyed. We all waited on the bus on the side of the road for about an hour until another bus showed up and transferred everyone to the replacement bus. Other than a couple of apologies, nothing else was offered to make up for the near disaster. I hate to think what would have happened if one or more of the tires blew out in the impact causing the bus to roll over off of the bridge or into oncoming traffic. I was expecting at least a refund or credit of some sort on a future trip for the incident at the minimum. The rafting portion itself was good with our guide Charles.

Along with the bus accident, my wife and younger daughter were booked on the 1:45pm(check-in at 1:15pm) scenic cruise and they called us at 12:15pm the same day saying my wife and daughter were the only ones booked on the trip so it would be cancelled. They asked if they could show up in 20 minutes at their sister company Barker Ewing for a similar scenic trip or book another day. While I understand they can cancel a trip, a little frustrating to be called less than an hour from their designated check-in time. A call first thing in the morning or the prior day would have been more professional in my opinion. They happened to have an older couple call to book the same trip while the receptionist was on the phone with me so after all was said and done, we got to "keep" the...

Whoa, let me tell you about the wildest adventure we had with Jackson Hole Whitewater Rafting! We went from regular folks to full-on river rats in just one trip, and it was EPIC! Our guide, Roslyn, deserves a standing ovation.

First things first, Roslyn had our backs like a superhero. She made sure we were strapped in, locked down, and ready to tackle those crazy rapids. Safety was her middle name, and we felt like fearless warriors under her guidance. No flips, no spills, just pure adrenaline and laughter.

But hold up, it wasn't all serious business! Roslyn brought the fun factor to a whole new level. She had us cracking up with her witty jokes and infectious energy. We couldn't help but embrace our inner goofballs as we navigated those wild waters. She even dropped some mind-blowing knowledge about the river and the area, turning the trip into a hilarious and educational ride.

Jackson Hole Whitewater Rafting nailed it with this experience. They combined safety and fun like peanut butter and jelly—perfect harmony. Our family had the time of our lives, and we're already planning our next adventure with them. Just make sure to request Roslyn as your guide; trust us, she's a legend!

Shoutout to Jackson Hole Whitewater Rafting for making our vacation unforgettable, and a big, splashing high-five to Roslyn for being the raddest guide ever. We're still buzzing with excitement, and the river rat life suits...