Belk Salon — Local services in Jacksonville

Update: May 28th, 2022...so I took a chance, 2 years later, to come back to a different stylist who could do a keratin treatment on me (this salon, so far, is the only one I know that does a leave-in Keratin treatment..which I love)

That said, another bad experience today, with a black stylist. It's been awhile since I last went to Belk, so I can't remember who worked on me before, but Desiree may actually be the same stylist I wrote my first complaint about. She proceeded to rip her brush through my wet hair during detangling.

Despite me telling her, the first time, that I didn't appreciate how roughly she was brushing my hair, she continues..as if I was speaking to the wall or something. Even more, she became even rougher, almost like she was provoking an argument or fight. Why did I have to tell her again not to brush MY hair in that manner? I shouldn't have had to repeat myself. At first, I was going to let it go, but after I thought about it, that was blatant disrespect. At this point, since I don't know any other stylists there who do ethnic hair, I'm done with Belk.

And what's even crazier, I had to explain to HER what's the CORRECT way to detangle wet hair..ENDS to roots, to avoid breakage/knots/snapping strands. She really proceeded to question me saying, " well how else should I brush your hair?" ..Seriously?? I mean good grief, I'd like to still have some hair on my head when we're done.

I'm so tired of these stylists and their foolishness when the customer lets them know what they're unpleased with. Sadly, management isn't any better than the employees. I really had to tell the manager that just because a process may or may not be painful doesn't negate the fact that a stylist is mishandling hair..Wow. Good customer service is almost...

5 stars aren't enough to reflect my experience here at the Belk Salon and Spa at the Avenues Mall. Initially I was quite nervous to put my hair in the hands of someone other the the hair dresser that I have been using for 12+ years. I needed a more convenient location as I have moved and had heard great things about this salon. Ultimately I was BLOWN away(no pun intended) by the hospitality and services that I was provided! The salon manager, Frank, confidently paired me with the stylist that he felt could best meet my needs. Desiree didn't just meet my needs, she exceeded them! She left me feeling SO confident. i asked for a trim, some shorter layers and some advise on products that would do my curls some justice. Desiree used her magic to give me the best blow out ya girl has ever had! 10/10 would...

I was so nervous to get my hair done and the creative and friendly geniuses at the Belk salon not only eased my nerves but left me looking so good! 💇🏻‍♀️💁🏻‍♀️ I saw Maddie today for a refresh to my pink and a bang trim. I love how she blended my natural hair into my pink balayage. The blow dry left me relaxed like a baby and I got two compliments from strangers as I left the salon. It’s hard to find a good stylist who really listens and can apply your vision to your head. Maddie totally did this. I’m really looking forward to going back. I’m excited to check out the other...