Pandora Jewelry — Local services in Jacksonville

I visited this location (The Avenues Mall) to exchange a Sweet 16 gift that I purchased online. Upon entering I was immediately greeted and assisted with my order.

The store manager, Mike, effortlessly handled my exchange and had an associate, Heather, clean my daughters’ bracelet while discreetly getting her correct size for the exchange. I absolutely loved watching everyone move with ease. As I browsed for an additional item, Lynette helped me pick the perfect piece while assisting with anything else I needed.

The ambiance of the store exuded professionalism; the associates, their willingness to assist, their attire EVERYTHING was so impressive. It was by far the BEST customer service I’ve received in a very long time. It was absolutely refreshing.

Lastly, my gift packaging was upgraded with care instructions to add that extra special touch. I will drive the hour to purchase directly from this store!

A tremendous THANK YOU to Michael (manager), Lynette and Heather for their assistance and being the epitome of a TRUE...

Jaleen is amazing, very friendly and easy to approach. Top notch customer service and product knowledge. I came into the store and was immediately assisted. I had pics and a general idea of what I wanted to buy and she immediately knew the location of every item in the stores inventory, saved me so much time as I normally just wander aimlessly thru the store, get frustrated, and don't buy anything. Jaleen not only assisted me with finding, picking, and purchasing the perfect Valentine's Day gift for my friend, she also introduced me to the engraving and boxing service I previously did not know existed. I usually decline up services but her sales pitch was perfect and made so much sense I would have been a fool to decline. Jaleen saved me so much time and was such a breathe of fresh air that I telling all of my family and friends to shop at this location. Thank you Jaleen and the management staff that obviously encourages her to provide such wonderful...

This place is awesome; if you are lucky enough to deal with Michael, then your experience will be EVEN better. Every time I have visited the store, Michael has gone above and beyond to accommodate me. In 3 separate occasions, Michael has made sure that my experience was exceptional. Whether it be personal recommendations, assistance with returns, or anything else, it is clear that Michael has an extensive knowledge of the products in the store and how they might fit with a particular person. Even on the busiest day I’ve seen at Pandora (December 23, the Saturday before Christmas) with a packed store, Michael was calm, cool, and collected. He was able to manage the madness appropriately, and keep things running smoothly. Michael is truly an expert at what he does, and he always manages to brighten my day up. When I walk into the Pandora store and see Michael, I know I will be taken care of. If I could give 6...