Belk — Local services in Jacksonville

The store and most of the employees were helpful and friendly except for the manager. We were returning a few items and the girl that helped us was very nice, but the manager a heavyset clean shaven with very very short hair didn't even speak to us and he was standing right behind the girl helping us. Anyways I spoke to him twice and he basically looked through me. Then we went to the fragrance/Make up dept and I tried to ask one of the employees a question and was ignored until my fiance spoke up loudly and let them know I was wanting to make a purchase the girl behind the make up counter was polite but another very tall older woman simply walked away toward the heavyset manager who just happened to be there now and then went moved on to look at shoes and he seemed to be following us he didn't speak at all not even when I was leaving with a my purchases did he say any or even ask if I needed anything because my fiance was no longer with me and I was trying to push a stroller, get car keys out, and get out of the store because they were closing. I just am trying to figure out how this man got to the position of management if I had to deal with him directly or had to be checked out with any future purchases I would no longer shop at Belk he needs a refresher course in...

Horrible service at the perfume counter. Was ready to buy two bottles over $100ea but the service was so bad I just left and drove to Wilmington and got what a needed at Macy's.

At Belk the woman was rude and after waiting patiently for almost 30min she blatantly told me she wouldn't give me any samples unless I buy something first. I only wanted two samples. She said "we don't make any money handing out free samples". I explained I wanted to make sure I could get two samples of my favorite two since it was a gift so they could try before opening to make sure they liked it. She said if you buy something I "might" give you some.

If I hadn't wasted so much of my time already I would've asked for a manager with the way she talked to me. Well they won't make a dime off me I'll take my...

Horrible customer service. I was waiting about 5 minutes in the shoe department to try on a pair of shoes. There was a lady behind the cash register that was checking people out and the floor associate was probably in the back putting shoes away. Anyways, as I was waiting the associate came out and I asked her to try on a pair of shoes. She says "OK" and kept walking. She ended up going behind the cash register to check customers out. Then a few minutes later she say " well you can get in line and I can get you a shoe size." Really?? Why wouldn't you tell me that in the first place. It was a complete waste of time.She was rude and unprofessional about the whole situation. I will never go back and deal with that kind of...