GameStop — Local services in Jacksonville

Pre-ordered Starfield and arrived at the store on the release day (today, 9/6) and the associate had no clue it was being released. There were no copies up front and she couldn't immediately find anything in the back. She called her manager, who had worked the day before and just gone on vacation, and the manager wasn't sure where anything was. Was told that there are 40 boxes of unopened stock that was received prior to today and it could possibly be in one of those. The associate tried to go through as many boxes as she could, but wasn't able to fully look because she was the only one scheduled to work. The associate did her best, but this was a complete failure all around on gamestops part, and the managers part to make sure the store was prepared. What a shame. Frustrated and aggravated is the nice way of putting it. Extremely...

The costumer service was good very kind people , however I purchased a bumblebee toy that had faded stickers on it and it was 35$ . I got in the car and spent over 30 minutes trying to put it together and was supper disappointed in the purchase and just wanted my money back bc the toy does not transform like it says on box. It says for 8+ but me and 2 other grown adults could not get it together including the manager at the store he was nice enough to try and help me but he was struggling with it as-well and told me most people look up videos on YouTube . I never left the parking lot with this item and was not accommodated at all . I am so unhappy about the time and money I wasted here and it wasn’t a good experience and I will not be going to another...

Definitely need to re-train your customer service reps on active listening and leaving negative personal opinions out of a conversation when your supposed to be assisting a customer. I’ve went there twice within the last couple of days, the first time the rep (Sabrina) was very rude by cutting me of mid sentence when I attempted to ask about the possibilities of repairing an XBox external hard drive and just refused to even offer any alternatives to that. Today I go back to cancel some pre-orders I had on my account and the same rep (Sabrina) told me “I think your making a mistake.” The only mistake I made was coming to this GameStop thinking I would get exceptional service for my hard...