REEDS Jewelers — Local services in Jacksonville

Went into the Jacksonville Reeds' store today. Wanted a pandora bracelet maybe a charm. I decided to get my niece one as well. We picked out two bracelets and 2 charms. When I got to the register my bill was almost 100 more than I anticipated. As I got to the register another lady comes up whispering things to the lady that helped us. I asked what did the bill include....instead of telling me the woman invites me to look at her screen where she keeps flipping through really fast an I only see the same old charges. Finally a $40 charge shows up an I asked what was that for. She said that's your lifetime warranty. NO one asked for a warranty. Nor was I asked did I want it. I said i don't want it. She explained it's forever and I specifically asked and this covers BOTH bracelets this $40. She said oh yes ma'am. I said ok. I'll keep it. As I finally check the bill when I get home. I was charge $40 for both bracelets therefore accounting for the almost extra $100. Well when I get home I find out that they lady that came to help her cheat us had put two extra bracelets in my bag. Called to talk to the manager she said specifically she knew which two ladies and knew who I was and what I purchased. So seems like she was aware the whole time of what went on. She was very nonchalant as I explained the information about them fast talking me and cheating me out of money. Until I said I had two extra bracelets in my bag. This is the only time she became concerned asking me if I could please come back to the store. Absolutely not. If you want to send me a box and address I'll mail it back but not before returning the money for a warranty I did not ask for. Then and only then did she seem upset and said she would talk to these two workers about what they were doing. Don't shop here. Check your bill. And make sure you are fully aware of what you are being charged for. Store full of crooks. I don't live in this town and was already trying to find one closer to me so that i could get the warranty taken off. But...

I recently had the pleasure of working with Karen at Reeds Jewelry to create the perfect 10-year anniversary ring, and I cannot speak highly enough of the exceptional service and expertise I received throughout the entire process.

From the moment I stepped into the store, Karen's warm and friendly demeanor put me at ease. She genuinely listened to my ideas, patiently guiding me through the selection of options and ensuring that I found exactly what I was looking for. Her dedication to understanding my vision and preferences was truly remarkable.

What truly stood out to me about Karen was her unwavering patience. I must admit, I changed my mind multiple times and was uncertain about the exact design I wanted. However, Karen remained incredibly patient throughout, offering valuable insights and suggestions along the way. She never rushed me or made me feel like a burden, always assuring me that finding the perfect ring was the most important goal.

Karen's knowledge and expertise were evident from our very first conversation. She effortlessly shared her extensive knowledge of diamonds, gemstones, and various ring styles, helping me make informed decisions. It was clear that she genuinely cared about my satisfaction and went above and beyond to ensure that the ring I chose would bring me joy for years to come.

Reeds Jewelry, as a whole, is a reputable establishment that truly values its customers. The staff is attentive, and the atmosphere is inviting. The wide selection of jewelry available is impressive, catering to a variety of tastes and budgets.

If you are in search of a memorable and personalized jewelry-buying experience, I highly recommend visiting Reeds and specifically working with Karen. Her exceptional customer service, extensive knowledge, and caring nature make her an invaluable asset to the company. I couldn't be happier with my 10-year anniversary ring, and it's all thanks to Karen and the entire team at...

I am very dissatisfied with Reeds. I brought in my family diamonds which was in a wedding band and engagement ring set. The rings needed some maintenance and resizing. We were told the rings would take 1 to 2 weeks to be fixed. It ended up taking them 3 weeks, which I had to call multiple times in order to find out any information and why it was taking so long to get the rings back. Even though I was sized in the store, once I got the rings back, they were too big. Additionally, I asked that the tip on the engagement ring be replaced with what was already on it, a 6 prong, and it came back with a 4 prong tip. So Reeds shipped the ring off again to get resized smaller. I also want to add that I was given the opportunity to get the tip of the ring changed from the 4 prong to the 6 prong but I chose to decline since I was already dissatisfied with how long it took the first time and I was assured the 4 prong tip was just as strong as the 6 prong. After having to call the jeweler myself again for more information because there is no communication to the customer, it’s already been 2 MORE weeks and they just told me they don’t know the status of my order and it might be another week. When I told the worker I was dissatisfied with the amount of time I’ve had to wait, she simply gave me excuse after excuse why it wasn’t done and that she would e-mail the jeweler and then get back to me next week.

Once I finally get my ring back, I will not be returning to Reeds as a customer nor recommending their business. I’m a dissatisfied customer who has waited a total of 5 weeks (and counting since I don’t have my jewelry back yet) for my items that did not even get fix the way I asked or sized properly and I’ve had to call and get every update. Don’t...