GameStop — Local services in Jacksonville

On the way home from vacation, we decided to stop a few stops and shop along the way. We wanted to check out a few stores in the same area so when we seen gamestop we figured we would go a head and get our kids a few things, new gaming controllers and games and skins for our daughters new switch. As my husband was looking at the controllers for our son, one came off hook so the girl made a comment like he was stealing I explained we are from out of town we don't normally shop here. She rolled her eyes and said "right" my husband tried to hand her the controller as like we said it came off, and she said well are you buying it? " ( rudley ) he then explained well, yeah, but I'd like to look at it. He just was handing it back because of her reaction to it coming off. She did not take back from him, so we walked back over and just put it back. The man working there came over to the left of me basically on top of me, making smart remarks and laughing. This happens all within 1 min of us walking in door. We were there to spend money after our 6 day vacation visiting Orlando/Daytona tour, and this by far was the worst place we have stepped into. My advice to the employees there is to humble yourself. We have been on vacation, and on the road just because we're not all dressed up does not mean we can't afford nor spend money. I'm wondering is it because my husband is black that we...

Employee Wren

It is Friday August 29th 10am, I'm 2nd person in line. Its now 1024am and this employee still has not completed check out for the customer in front of me because he won't quit yapping. Good grief quit trying to sell every pro membership under the sun and talking about everything that comes to mind. Newsflash, you're testing two ps5 controllers, and the customer is trading them in for a new one. Now the employee cant find the key to unlock the controllers on display behind the register so he goes to the back to retrieve. Comes back out and still will not stop yapping. 30 minutes to check out a game? No thank you keep the inventory. No wonder this company is going under. The whole store looks like a Spencer's gift shop minus the pervy items and the employees want to engage like this is a personal social hub. Hire a second employee for Friday...

I generally try and limit my reviews, and if I do take the time out to write a review I try to make it a positive one -- however in this case I need to share our very poor experience with this store. My 10 year old son went in to purchase a game card. The store did not have any hard cards in stock, so they sold him a virtual card. The associate asked him which system, he confirmed, the associate said press the green button, and BAM he has his points. Come to find out the wrong system code was issued and now the store nor customer service will reimburse him or issue a new card so he is apparently out $20 of his birthday money. I am still fighting the battle because I do not think it is appropriate he lose out in this case. If it was his error, I would say it was a good lesson for him to learn. Fair warning regarding customer service with...