GameStop — Local services in Jacksonville

Me and my daughter went into the store February 24th maybe around 7 PM she wanted a Roblox card so I told her we will goto GameStop we walked in there was two people in the I assumed they both worked there as we walked in no one greeted us or asked if we needed any help there was a white lady behind the counter and she was talking to a guy so we walked around browsing looking for the Roblox cards maybe 5 minutes later a white family walks in and the lady that works there greeted them and asked if they needed any help I got offended because we are a black family don’t wanna say the lady was racist but that’s how I took it at that point so after me and my daughter was just walking around I asked the gentleman I said excuse me do you know where the Roblox cards are at the. The lady behind the counter says something to me she says oh he doesn’t work here I said oh I’m sorry and they guy gave me such a dirty look and I think it’s very unfair to customers when employees have friends at there job just talking with them and not asking customers if they need any help I thought the lady was rude for not greeting us or asking if we needed any help I will not be going back in that’s...

Absolutely awful store. I have had nothing but terrible experiences here. Preorder items only to be told they lost the information. They will never call you regardless of what it is for. Preorder items and get zero information when they come in so they sell out. Preorder items and get zero calls, so when you go to pick up the item they tell you the shipment was delayed. Get put on the list for contact about new consoles only to find out they sold them to in store employees. And the latest fumble, Preorder a new game, fully pay it off, only to be told they can't find it in their system, they did a complete change of staff so nobody knows whats going on, and that it falls on you to go through and provide them with your bank statement showing you actually made the purchase. I would rather shop at walmart that this absolutely dumpster...

The store manager is horrible at her job. There is no customer service at all. The other girl that work there are very rude and it seems at times very uneducated. No hello how can I help you they just play on their phones and look the other way very rude very rude it's disappointing because my husband and I have been frequent customers of the GameStop throughout Jacksonville and recently moved here this GameStop at the River City shopping plaza is the worst gamestop I've ever been to it's a shame they're going to give GameStop a bad reputation I don't know if the store manager has to have experience but I don't think she does and she's...