Cold Stone Creamery — Restaurant in Jacksonville

TLDR: this store is slow, inefficient and I am still trying to figure out if the one girl in question actually worked there or not. Don’t waste your time stopping here, go somewhere else for better/faster service… like McDonald’s.

Severely disappointed with my experience at this cold stone. If it was my first experience it would have been my last.

To start off, whenever I walked in there wasn’t many people in line. 3 adults 4 kids (2 separate party’s). So I thought to myself cool, this should go fairly fast for my wife and me to get a sweet treat and continue on about our day.

10 minutes later, they have only served 2 of those customers. I got confused why there was only one person working, even wondering if there were other employees there or not. That was until the employee door popped open and a guy walked out and into the bathroom. I could see inside the employee section to see a girl on her phone, not in uniform and listening to her AirPod. So then it clicked, there are 3 total employees in this store (at least 2, assuming 3) but for some reason only 1 was serving customers. Now I felt bad for the one actually working as the line behind me was growing.

When the guy employee exited the bathroom he walked back into the employee section and miraculously both him and the girl, who I was questioning if she worked there, came to the front to start serving customers. Now, my entire attention was on this girl. Once again, she was not in a uniform, she was in a hoodie jacket with AirPods in. I watched this girl grab a fresh banana, cut off maybe 20% of it for the customer ahead of me and proceeded to throw the rest of the banana away. Now.. I’m not a cold stone process and procedure expert, so maybe that’s what they are told to do as the rest of the recently opened banana could not be reused?? (Just seemed wasteful to me)

I ended up just letting my wife get what she wanted and I decided that I didn’t want to wait any longer than I already have and opted for nothing. Almost 35 minutes of my life I’ll never get back.

If you read this far, just go to the cold stone at wild light, one more exit up on I-95N. It’s 120% better both in...

I love Cold Stones ever since I was a child living in Jacksonville (since 2016). I loved the different type of ice cream can you can get from this store and the service before was one of the best service that you can get in Jacksonville even though it was just a ice cream store. Usually, I get the french vanilla or coffee ice cream which is both a common and uncommon ice cream choice and usually not out of stock when in demand. I would give this a nice 5 stars before 2023.

Sadly in 2023, my view has changed. Some cracks are being shown within the store and its only an amount of time until people will see them.

The atmosphere of the store is now showing it age by the old chairs and table at the eating way, and the ice cream sometimes have small pieces of other ice cream on each other (example: I saw some pieces of Cake Batter Ice Cream on top and somewhat mixed with the French Vanilla Ice Cream). I know that it takes A LOT OF TIME to serve everyone and clean up but first and over time impression is everything.

Service could have been better, especially of of my birthday week (Week of December 9). I tried to come hear within a couple days after my birthday to redeem my "Birthday Bogo" which is basically Buy One, Get One Free coupon and I was unable to redeem it because of the employees didn't know what and how to redeem it.

Basically what happen was that when I came to this Cold Stone the week of my birthday, I tried to get 2 milkshakes for my birthday. The current employee told me that it was only for the scoops of ice cream that I can redeem the coupon after I got my milkshake. So I was like "Oh okay, well let me come back a later day." A week later, another employee told me that it was for everything instead of just ice cream. After that I was a bit mad for the fact that I could of gotten two milkshakes a week ago and I was not able to redeem...

I’ve been to this Coldstone location before, and usually there’s only a couple of things that go wrong, but never have I ever had an experience like this. There were 6 people behind me, I was waiting in line for about 10 minutes and there were 3 people at the front. Only one girl was using the register, then this young woman with blonde wavy hair, no name tag and no hat seemed like she had an attitude towards a customer. She also rolled her eyes at the customer after she said she didn’t want a cone but wanted a bowl, while the worker was in her own world not paying attention to the customer. After that interaction, the blonde girl went to the back and never came back out, and when one of the workers in the back asked for help, I heard the young lady say “I’m not going back out there.” I’ve also read some of the other reviews and it seems like there’s a continuing problem with the staff, and management needs to given to someone more responsible. Staff need to be more respectful and need to get their...