Best Buy — Local services in Jacksonville

I purchased a 65 inch OLED TV in March 2025, both a two year protection plan with the TV. The brain of the TV kept falling off the back and today the TV stopped working. I tried to get Best Buy to handle a repair and they said you have to call Samsung - call Samsung and they send you a text to make a repair request, after three attempts the samsung staff tell me that they will not take the request for repair unless you use a chrome browser, tried that and it still did not work. The agent from samsung completed the repair ticket and then tells me that you will charged for the service call if their repair tech comes out and finds there is nothing wrong with the TV. The TV will NOT come on and we have checked all the wires, power supply. Now it appears that the two year protection plan I bought expires in February 2027 - so the Best Buy is selling a 2 yr protection plan but one year of that plan is the manufactured warranty - this is clear CONSUMER FRAUD. The Best Buy team is selling a @ 2YR Geek Squad Protection Plan but is not honoring the agreement. The samsung agent also said that if their tech comes out and determine nothing is wrong they plan to charge you. Florida Attorney General needs to take a closer look at these CONSUMER FRAUD SCHEMES operated by Best Buy in Florida.

UPDATE - So we discovered that geek squad when they installed the TV used a small power strip. So I turned it on and the TV came on - the root problem is the fact that the "connect box" which is the "brains" of the TV is attached to the back of the TV with two adhesive strips that keep falling off when the TV warms up. So Samsung sent me an e-mail and said this was a problem with the installation and asked that I call Best Buy back - I was then referred to Geek Squad and then this afternoon at 2:49pm "Eloise" says that you have only 90 days to raise concerns with your geek squad installation and she would require me to pay in order to send out the geek squad to fix the problem they created. The 2 yr Geek Squad Protection plan I purchased does not cover the issues associated with installation - this is NOT what I was told when I purchase the 2 yr geek squad protection plan in the store, I was told just call and they would take care of the problem. Clearly the FLORIDA ATTORNEY GENERAL needs to be investigating Best Buy for possible consumer fraud schemes that are adversely affecting unsuspecting Florida consumers.

UPDATE II - so what we discovered is that on the 65 inch samsung TV ( non glare) - there is a "brain" called the connect box. This box connects to the back, we could see where the screws should attach it to the back. What went wrong in our situation is the geek squad had to install a telescopic wall mount that comes out and down, in order to attach the TV they covered up the screw outlets and instead used some velcro pieces to attach the "connect box" to the back of the TV. The problem is that when the TV warms up and produces heat the adhesive gets loose and the weight of the connect box results in the box dropping off the TV. Clearly this was a faulty installation and the geek squad did not know how to solve this so they improvised not understanding the physics that were at work. I am still looking for a solution that will enable me to safely attach the connect box to the back of the TV. I find it amazing that Best Buy creates the problem, does not tell you that you have 90 days to figure out they made a mistake and then want to charge you to fix the mistake they created. The people answering the phones are from Phillipines and India - its difficult to understand them let alone determine whether they understand what you are telling them.

UPDATE III - Kudos to the local leadership team! The Geek squad came out and used zip ties to get the connect box attached so it does not fall off. Grateful for the US based...

Stopped at this local Best Buy to pick up an Aux cable before heading to the airport for my Beats Headphones. As I walked in, I felt a drip on my jacket. Then I see buckets catching water from the ceiling. Great, dirty water dripped on my NEW jacket. Luckily, I had some wipes in the car, ran outside, and got it off quickly before it stained. I should have brought this up to a manager, but it wasn't an issue to clean, so I let it go. Asked an associate to assist in finding the cable I needed. I have having trouble navigating where things were in this store. Headphones are not near accessories, accessories are not near phones or small electronics, layout didn't make sense to me, a previous big box retail electronic store manager who eventually opened up a successful electronics small business for 12 years but I digress. The associate was friendly, helpful, and accommodating. As we waited to check out, there were 4 of us and 2 associates checking out. As we became next in line. One associate leaves without saying anything. The other finishes the last customer, looks at us, and says, "Someone will come help you soon." And also leaves. We're were the last ones left, and she could clearly see that I have one little cable to buy and a Snickers candy bar in one hand and my Amex in the other. I don't want to be the Karen, so I say "sure." Roughly 4 minutes later, a nice young associate by the name of Sonya smiles, says,"I can help you!" With an eager and helpful tone. Quickly rings us up and even makes quick banter with my old self as I show my age by knowing what a Tamogotchis was, that was up by the register for sale. She made this experience overall enjoyable. I would return to this best buy, but I'd make sure to watch for the falling water from the ceilings til they...

Brought my daughters car in to have front and back dash cam installed. When I spoke to the tech before installation, I told him it was important that they didn't run the wires across the air bags in the frame, but he didn't listen. The job was done shoty and they tried to cram all the extra wires into the roof instead of down at the firewall. When I confronted them about running wires across the Air bags and that this was a safety hazard they didn't care and said they do it all the time. The manager "Ray" said their people were trained on this and sent to school. So I called The Toyota service department at Arlington Toyota just to verify and the tech said no you never run wires across the air bag. I told Ray I wanted to speak to his manager , he said they were on medical leave (or something to that effect) and I asked who was above that and he said Corporate. I told him I wasn't signing for the work since it was exactly the opposite of what I asked them to do, and I would be reaching out to my lawyer about this. He asked me to step outside (not sure why) but I stepped out to call my lawyer. When I came inside I was just ready to leave, they make you prepay for the crappy work they do so they basically stole my money at this point. Ray says to wait, the installation manager is going to come talk to me. My Appointment was at 10:45 am at this point its 12:30 pm. they had me stand around in the garage for another 30 mins until I finally just gave up and left at 1 pm. No one was coming to talk to me. I will be fileing a complaint with the BBB. I now have to find a place to fix the crappy work they did and made my daughters car unsafe to drive. Thanks for not knowing your job. Attached is how it should have been ran. They Charged me $107 to screw up the...