T-Mobile — Local services in Jamestown

My wife and I went to this TMobile store to pursue a business account. They promised us all of these deals when we walked in, but when we were almost done setting up the account, a bunch of additional charges were added. I asked what they were for, and the employee said that he didn’t know and that it has never happened to him before. We told him that we were not going to proceed and to cancel everything. We left and have since been using our old provider.

Fast forward to today and we received a bill for $112. I had to call TMobile 4 different times, and I suffered through 3 different 30minute holds. We were finally able to get the account cancelled, and TMobile cancelled the bill as well. However, not only did the store waste 2hrs of my time in person, but they also wasted around 2.5hrs of my time trying to resolve this issue. I am sure that the stores have some sort of quota to meet for generating new accounts, and they finished setting up our account and left it active on purpose in an attempt to get closer to their quota. This sort of dishonesty is absolutely disgusting in a business. This experience was borderline criminal and I have considered calling a lawyer. DO BOT DO BUSINESS WITH TMOBILE. The ‘deals’ they promise are not as good as they sound, and their customer service...

My dad went in there because he was having phone problems. They took the SIM tray out, but the SIM card stayed in the phone. And they got it jammed, further stuck in there. And then gave him back the phone saying that there was no sim card, even though the tray wouldn't fit back in, i'm trying to say it wasn't their problem right. So glad that they messed up my dad's phone and then tried to say that there was no problem with it. And then sent him on his way, they took advantage of someone who doesn't know much about technology. This is why you just lost...

We went to T-Mobile knowing pretty much what we wanted, but didn’t know where to start. Brittany Cuffe went above and beyond what we hoped for. She was attentive, knowledgeable and will get you the best deal available to best fit yours and your family’s needs. Not only are we rocking new iPhones, we feel comfortable being on a contracted phone plan, (which is always terrifying) but our bill is very manageable and they break everything down simply for you. My family highly recommends not only T-Mobile, but Brittany specifically for being such a...