Verizon — Local services in Jamestown

Let me tell you about my experience. Jenny, who I think is the manager, is by far the best representive Verizon has to offer. Not only is she professional, she knows how to talk to people by making them feel understood and like a valued customer. I have had horrible experiences before when it comes to non corporate locations and when I asked her of she was a corporate location, she made me feel at ease when she stated their similarities but also that they are locally owned and create a more personalized experience. She made sure that I had the freedom to voice my concerns and then she addressed them one by one and made me feel so comfortable even though I had to have her explain things more than once. She is knowledgeable, understanding, and the most helpful Verizon person that I have ever had the pleasure of working with. I made her promise to stay in a Jamestown and work for BeMobile for the rest of her life. I will refer all business to her and the company is more than blessed...

So I had just broken my phone the night before. I work construction so not having a phone is more or less a joke. I came in with the expectation that I was most likely going to have to go through the ringer to get a new phone or deal with the 24-hour wait time. However, that was not the case. From the moment I walked in I was welcomed in a very friendly manner and was made to feel that I had every option in the world. The stress level was the lowest I've ever had shopping for a phone. I was in and out in less than an hour. Dan Fritz was so very kind very knowledgeable and explained everything before I made a decision so I understood what I was doing. I couldn't have asked for a better person to help me out. So thank you Dan! I thoroughly...

I had a black screen on my iPad and Cassie was unable to reboot it, so I ended up buying a new one. She was very helpful as she walked me through the set up/syncing of it. Even though she was the only rep working on Sunday she was extremely patient with me and the growing number of other customers. She was fantastic at multitasking as she would help others while waiting for my iPad to finish set up. I also have to say how informed and efficient she is! I will definitely be returning to her with my next issue or purchase! She is a master of customer service and a bright beacon of light...