Kroger — Local services in Jasper

I'll start off by saying the store itself is nice. It's fairly clean and the sushi is top notch for grocery store sushi. Most of the produce is fresh and the seafood is pretty no point. Large wine and beer selection and fairly organized.

Where this store suffers is customer service. The deli and seafood attendant are beyond slow. can take 20 minutes to get a half a pound of deli meat and cheese. They may ask you how you want it sliced if you're lucky and you might have to repeat yourself several times. There is one person that is pretty on point there if you're lucky to get her. I think they need to train their staff better.

Good luck getting service at the seafood/meat counter. Associates will just walk past and ignore you and maybe after waiting for 15-30 min you might get service. When you do get service they are generally polite and accommodating. Once again I think they need to train their associates better and I have to blame management on the majority of these issues.

Checking out. . . . . Yeah, they need to have more registers opened on prime times. You'll be waiting a while for one to open up and usually see someone just standing around in the back looking lost like a deer in headlights.

I believe that this could be one of the better Krogers in North Georgia if Management would step up it's game or they hired a new store general manager and possible have the regional manger come in and get them...

Amazing all the local guides give this store 5 stars..LOL….obviously they have never been to this Kroger.

Been going to this Kroger since it opened. I give this Kroger one star when compared to other Kroger stores.

Check expiration date on everything you buy and I do mean everything.

The pharmacy has terrible customer service, store inventory is always out of stock, and the Starbucks service is at best poor.

Kroger continues to reset floor and move items all over the store. You will take 10 minutes looking for an item that was moved. Don’t count on finding a brand name at the last minute….the item will be out of stock.

The Starbucks runs out of coffee all the time and you have to wait for them to make it. You will have to give staff detail instructions about adding Half/half and sugar to your coffee. If not….you get a yellow cup of coffee that tastes like pure sugar and milk. Don’t go to this Starbucks if you are pressed for time to get to work….you will be late.

The pharmacy…well good luck when you try to fill prescriptions under a Medicare drug plan. Kroger stop accepting many drug plans. They want you to sign up for Kroger’s Medicare drug plan. For the business this store generates, mass improvements are...

As far as merchandising, it’s no better or worse than any other Kroger. What stands out for this particular store is the customer service, or lack of.

Granted, I’m usually in later (7PM - 10PM) so I understand it’s a different workforce, but I’ve never been in when anyone has so much asked if I needed help with anything. Two times two different stockers have said hello. That’s it. More often than not, the employees just walk right past you like you’re not even there. I’m not asking for personalized service, just a friendly smile every now and again. I’ve never seen anything like it.

Last night was the last straw for me when I had to ask the young lady bagging my groceries to please not throw my food into the bags after she was literally tossing my stuff into the bags crushing items. Although I was nice about it, she was visibly irritated with me for asking. This is after the last time when the young man bagging also busted open several containers of yogurt by tossing them into the bags.

I’m not sure what is happening this this store, if there is no management or new management, but it’s lacking the service fundamentals of any business. I will definitely be directing my shopping elsewhere...