Bank of America Financial Center — Local services in Jersey City

If BofA considers true cost cutting, they should seriously consider closing this branch. It doesn't serve the purpose.

It's one of the worst customer services I have experienced. I need to cash out about $6,600 from my employer's prepaid Cashpay card, where my employer puts my pay in. They told me they could not do it over the counter and I would have to use ATM machine with cash advance. I kindly reminded them this is a BofA prepaid cash card not a credit card, PLUS I completed the same cash withdrawn transaction in another BofA branch located about 15 min walk away two months ago, so this is complete doable!.

The teller said OK, she had to check the manager, and manager agreed that this could be done, but they ran out of $100 bills. EXCUSE ME? One of the biggest bank in US with a branch in "Financial Center" location is telling me that they don't have $100 bills. And she gave me a face like saying "I bet you don't want $20 bills, go f yourself". That's worse, she added at the end "you can still try ATM, but you would have to do it 12 times yourself". I seriously wish ATMs take over their jobs. I'm not kidding!

I could just request them to pay me 330 $20 bills, but apparently, I'm not the same ja as they do, as I don't want to hold the line.

And I will be very surprised if this branch still exists in the...

I had an excellent experience at this Bank of America branch. From the moment I walked in, Roman was incredibly welcoming, patient, and thorough in explaining every step. He’s the kind of banker you want for life! Practical, collaborative, and modest, yet able to raise the bar for customer service. Next day, Sara also assisted me, and she went above and beyond to make sure everything went smoothly when I needed a cashier’s check. Both Roman and Sara showed true professionalism and kindness, which made the entire process stress-free. I was even there with my two kids (who were admittedly a bit noisy), and they handled it with such grace and understanding. The branch manager was also extremely friendly and had a great problem-solving approach, which I truly appreciated. Good job, guys - Thank you, Roman, Sara, and the whole team for your...

I’ve had the pleasure of meeting Sara Costa at my first Bank of America appointment and I can’t recommend her highly enough. She was the first person who helped me set up my account when I moved to the U.S. Sara is incredibly knowledgeable, patient, and genuinely cares about finding the best solutions for her clients. She takes the time to explain everything thoroughly, making sure I feel confident and well-informed in my decisions. What I appreciate most is that when I’m with her, I never feel rushed—she truly listens, offers thoughtful guidance, and makes the entire process seamless and comfortable. Beyond that I also always feel so welcomed when I enter Bank of America at Financial Center. The whole team and staff is always so friendly and welcoming. I can only say positive things about my...