Chase Bank — Local services in Jersey City

I will be filing a formal complaint with the Better Business Bureau and Chase directly. There is pure discrimination happening at this location and it’s not just from one employee it’s from multiple mostly the accountants, extremely unprofessional behavior I own a business account as well as a personal account with chase because I am casually dressed. I am being looked at up and down being judged like I’m a nobody by the accountant, who came up to me after waiting almost 15 to 20 minutes ignored me The first account and told me to check in with the teller the teller said there’s no reason to check in you’ll just sit down and wait for the accountant to come up and grab who’s next the next accountant came up looked right past me and try to get to the lady who was better dressed than me When she pointed out that I was in deed next, the lady asked me what it is that I wanted. I told her I wanted to inquire a few things about my business account. She kept looking at me up and down as if there was something wrong with me asking me if I have documents that is completely discriminatory. I am an American born citizen with an already active chase account, business and personal and then she proceeded to tell me that she might have an appointment to hold on after waiting another 20 minutes I asked for a branch manager to address all of this and was told that no branch manager is available. I am disgusted. I am truly disgusted, I have never had this kind of experience at any bank in my entire life. This is by far the worst worst experience in the world. I will also be speaking to my attorney about the discrimination that...

I've never been so disgusted or disappointed more by a bank in my life. Good old Sharon Rogers works for this company and not only has she not done her job but she is terrible at it. They closed my business account due to "fraudulent activity" but I didn't even hear from Sharon Rogers I had to hear from someone else who had to play phone tag with her forever. She ignore my phone calls for days then finally when she called me back she didn't even provide me any information she just said it is closed. We made our first business deal and she told me we would receive our check in the mail. The best part is there is a recording of her telling me my business deal was not the problem that money was secured but it was other activity. THEN she ended the conversation by telling me that the money I received from my deal was fraudulent activity. Then she told me I would receive my money in the mail and then told the associate that I would receive nothing in the mail. Not only is she terrible at her job but she is unprofessional, sloppy and can't provide the right information. The bank account is STILL open after 2 weeks and the money has not been sent back to the company. So I cannot continue with my business with my business partner until CHASE decides they want to get off their asses and do their job. This is absurd! I'm so disappointed in your sloppiness Chase and I can't wait to never have to deal with your...

When I opened my account at Chase about four days ago, I worked with a banker named Joshua. He was professional but never mentioned that I’d have a daily Zelle limit for around 90 days. As a result, any time I tried sending $100 or more, the account got flagged for fraud. I ended up having to miss work just to go into the branch and unlock it because they couldn’t verify me over the phone. Honestly, it was one of the worst account-opening experiences I’ve had. If they’d told me about these restrictions upfront, I could’ve made a more informed decision.

Also, another note: when I asked about adding a large amount of money and potentially wiring it, they said it could take a day or two, which I was fine with. But then I found out that using my phone number and a different email for Zelle, as Joshua had suggested, wasn’t actually allowed according to their fraud department. So the advice I got in the branch was inconsistent with what customer service later told me.

In short, if you’re opening a Chase account, ask every possible question upfront. They’re eager to open the account, but if you hit any snags, they’re just as quick to let you close it...