Liberty Towers — Local services in Jersey City

Don't move here. The location is excellent, but the management is terrible. We moved to Liberty Towers in June, and since then, we have been experiencing water shut-offs almost every week; the building has dirt everywhere. Some days, it takes 15 minutes to get an elevator down from your floor, so many times, I go through the stairs to be sure of the time it will take to get somewhere, and I live on the 23rd floor. The level of disrespect from the management is impressive.

Recently, they started a valve replacement project; workers got to my unit, made a complete mess, and didn't clean a thing afterward. They got back the next day to finish the work and "finished" the work without installing a faucet in the bathtub and leaving part of the wall without tiles (there is clear cut filled with drywall, and that's it). After checking with the staff, they informed us that they decided to change the plans for the master bedroom bathroom, and it will be a standing shower after the renovation (that will happen when we leave), there was no communication about that whatsoever.

On top of all the mess created by the constant water shut-offs and changes made to the unit I'm living in, there is a chronic issue with garbage smell; you can smell garbage in the hallways and even right in front of the main entrance. We have complained many times about this, so they clean and try to make it better to solve the maintenance tickets, but they do nothing to solve the root cause of the problem or to establish a more frequent cleaning schedule. It got even worse since they started the valve replacement work. It feels like they don't clean the hallways anymore because they know it will get dirty again, so why bother!?

I understand that they are investing in the building and are focused on renovating parts of it, but they never told us about this in advance when we were planning to lease an apartment here, showing that they don't respect the tenants at all. We have a kid and are expecting a baby (about a month from now), and we are concerned about living with a newborn in such a messy place where management doesn't care.

It's stressful and makes me to feel like a fool to be paying $4500 plus to live in such a mess.

Hope you pick a better place to live.

Update: took me more than 20 minutes today to get to an elevator in this building, added the screenshot of the building’s WhatsApp group. Who ever says our reviews are fake, I don’t know what they are...

My husband and I have been tenants here for almost 3 years, and overall our experience has been at best, a C-. The location is amazing, the amenities are nice, and the living space is fine. You don't get much, but given the fact that it's Jersey City, it's adequate. Despite the constant ongoing, disruptive construction that many other tenants have mentioned in previous reviews, I have not had many major issues living here until now.

Back in August 2024, our lease was up for renewal. The last 2 times we renewed, our rent increased minimally, but this time we were quoted a $600/month increase for a 12-month renewal. We tried to negotiate this rate, but the leasing company provided us with 0 flexibility on the 12-month rate. The best thing they could offer us was an 18-month renewal with a small increase, which is what we signed. I am well aware that this is a standard practice in the leasing process (it shouldn't be, but this isn't the first time I've experienced this). However, my husband and I were VERY clear that we were not planning to stay here for 18 more months and would need to know our options. The leasing agent we spoke with at the time presented us with 3 options- Break your lease and pay an exorbitant fee (2 months of rent) Find another tenant to take over Re-rent program - the leasing company would find a new tenant to re-lease the unit

Now that we have a better idea of our move-out timeline, we decided to speak with the leasing office about the re-rent program. We were very rudely told that Veris no longer offers this (as if this should've been common knowledge to us). We explained that this option was offered to us in August and the leasing agent verbatim said "we don't offer it anymore, things change around here every day." I understand that policies change, but this was very poor customer service. The leasing agent could have offered us even the slightest amount of guidance or flexibility and I would have appreciated it, but instead she basically said in not so many words "here are your options- take it or leave it." I am very dissatisfied with this experience and I find it unfair that we were told about the re-rent option and now it's just completely unavailable to us.

Hopefully things work out in our favor and we can find a solution, but I am very disappointed that this is how they would handle a situation with a loyal tenant of...

Update as of July 2025 I recently had to go back to Liberty Towers to pick up something. The staff at the leasing office was absolutely wonderful. I want to update this review to reflect that the original staff while I was a resident were terrible. It seems like the management had improved since I moved out.

Original review from 2021 ———————

Yes, that view from my window is amazing. And yes, I have so much issues with this building.

1. Waited a week for extra keys:

After coordinating on move-in and received notice to pick up an extra set of keys, I went to the office for two consecutive days to pick up keys with no keys for me. Then office said their back up is messed up and unable to make a copy, so roommates and I have to give them a pair of our keys to make a copy. Our entire unit had to share one key for a week while they make a copy. Why did you make multiple promises that keys will be ready for pick up before move-in then?

2. Pay portal tech issue, couldn't pay without service fee. Does not allow multiple checking accounts linked for payment:

The residence portal is Rentcafe, which I have used before with a different building. However, Liberty Towers does not allow multiple people to pay by checking account. They also had a tech issue at the first few months that prevented paying by checking. Paying by credit card would charge a % as service fee.

3. Repeatedly incorrect pay portal transactions.

This is really what drove me to write the review. We received late payment notification when we have already paid. Portal says we are paying deposit, but the deposit is already paid and the amount is really for rent. I need to be proactively monitoring everything on portal because of repeated incorrect charges. When I proactively reached out to leasing office regarding their system issue, they didn't even check the account history and told me that I need to submit another payment to clear balance when there is not even a balance on the account. Hello?? Thanks for not reading my emails! And although they nicely replied to this review wanting to work with me, this is not what they sounded like over email.

Note to all: Elevator allows 4 people per elevator in COVID. Neighbors are nice so far. Doorman is also very nice. The building sends out emails on collaboration with local businesses and service discounts. There is a different food truck available...