Verizon — Local services in Jersey City

I am writing to express my appreciation for the outstanding service from one of your customer service representatives at the Verizon store on Central Ave in Jersey City. Saif assisted me during my recent visit by inquiring about a new phone plan. I was thoroughly impressed by Saif's knowledge and professionalism. He patiently listened to my needs and clearly explained the various plans and options. Furthermore, Saif's courteous and friendly demeanor throughout the interaction made me feel valued as a customer. His excellent customer service skills not only made the entire process smooth but also efficient, which I greatly appreciated. I felt that my time was respected, and the service was delivered promptly. After this positive experience, I will certainly recommend this Verizon store to my friends and family. Thank you for employing dedicated individuals like Saif, who clearly prioritize customer satisfaction....

I recently had the pleasure of working with Kaushik during my visit to Verizon, and I couldn’t be more satisfied with the experience. From the moment I walked in, Kaushik was incredibly professional, knowledgeable, and welcoming. He made the entire process seamless—from answering all my questions with patience and clarity to helping me find the best plan and device for my needs.

What really stood out was Kaushik's attention to detail and his commitment to ensuring I left completely satisfied. He went above and beyond to make sure everything was set up perfectly before I walked out the door. It's rare to find that level of service these days, and I genuinely appreciated it. Thanks to Kaushik, what could have been a stressful experience turned into a smooth and pleasant one. If you're heading to Verizon, I highly recommend asking for Kaushik—you won’t be...

I had one of the WORST experiences at this Verizon store.

First, I stood there for a long time while no one bothered to acknowledge me. When I finally got someone’s attention, the lady who “helped” me was beyond rude. She didn’t even try to assist, gave me attitude the whole time, and made it clear she had ZERO interest in helping a customer.

Her tone was rude, her answers were dismissive, and she acted like I was a burden for even asking a question. That is NOT customer service. If anything, she showed a complete lack of patience and professionalism.

She had -10 customer service skills. Honestly, she needs serious training on how to treat customers with basic respect and a willingness to help. Verizon, please teach your staff how to actually talk to people and provide service. This experience was...