Closet Exchange — Local services in Johns Creek

While they have been there for years, I made my first visit today in order to consign clothing for me and my 89-year-old mother. And mother who is on oxygen and on a Rollator. Not easy to transport, but she was so excited because she doesn't get out much and she thought this would be a fun day for us. Boy, were we wrong.

We spent the entire day yesterday getting summer clothes together as when we called, they said they're only taking summer things. However, on this day, we find out they're only taking "transitional" clothing.

They sent several reminders that we had an appointment today at 1:30 with Martha, however when we got there, we did not meet with Martha. It was someone else. but learned later that Martha was sitting steps away, never greeted us. As the owner, I find that disrespectful.

After they went through some of our things they decided most of them were too summery. They were only gonna keep a few things and it was at that time, they said they needed to be able to keep 15 things. That was never mentioned on any of the calls or reminders.

I asked to speak to the owner and all of a sudden from the back office, I hear I'm back here come in rather than her get up and meet the guest.

Her name is Martha the lady I had an appointment with that never came out. I'm shocked at the good reviews must be family members writing in. I've since told a friend about this experience and she said most of the people and Country Club of the South know of this rude owner.

To add insult to injury, I am a plus size woman and one of the "ladies"held up my dress and asked her associate "do we take things this big" and the other girl very rudely said "oh no"!

In a nutshell, they appeared to be a bunch of people who think they're wielding some power by picking over people's clothing.

It turned out really great though cause instead, I went straight to Goodwill and donated these nice items. Still most of them have tags. Feels good to be good to people. At least the recipients can enjoy them and will be...

Very disappointing experience! I had called to drop off clothing items and was told to come in two days after my call. When I went by I was turned away - without an apologize or sorry for the inconvenience. Clearly this shop does not care about any kind of customer service (at least on the day I came by).

Martha, thanks for your reply. I have brought items to your store for years and have never had such a poor experience. I know to call before just showing up and since I had done that - I was shocked with the treatment I received. I have no idea who the person was that turned me away, but if she had apologized and explained the mix up I would have been fine. I got neither and that was what was so frustrating. I will check the online sign up and make an appointment. I think that is a...

Im absolutely obsessed with this store. I get the best finds for the best prices ever! theres always an amazing sale going on & the staff is extremely friendly. the owner and her employees make you feel right at home and help you find the perfect clothes. i love the honesty they give you when youre shopping. youll never walk out with something you dont love. Dont forget to shop their website too! i love the fast shipping and in store pickup option. i also love that they now offer ONLY TAKING CONSIGNMENTS BY APPOINTMENT. its so helpful and convenient! you never have to walk in and worry about them being too full with an appointment! Big shoutout to Sarah & Lisa for being wonderful and caring employees who feel like their your best friends! and if youre in the mood for a good handbag, THIS...